DV-Cleared Technical Communications Desk Assistant

Salt; City of Westminster; On-site; GBP 65,000 - 69,000; Full time

Job summary

Salt is recruiting for a Technical Communications Desk Assistant in Westminster, London. This role is office-based, five days a week, initially 3-6 months with a strong likelihood of extension. DV clearance is essential, and applicants must have the right to work in the UK.

Duties include handling calls, directing enquiries, and coordinating conference calls for government colleagues and VIPs. Rate is £350-£375 per day with on-site working arrangements.

Qualifications

• Experience in customer service, call handling or service desk environments.
• Excellent telephone manner and clear verbal communication.
• Strong listening skills and a customer-focused approach.
• Ability to handle sensitive information with discretion and confidentiality.
• Confident communication with seniority levels and discretion under pressure.

Responsibilities

• Answer internal and external calls promptly and professionally.
• Direct callers to the appropriate person or team with accurate messages.
• Provide a discreet, responsive service to government colleagues and VIPs.
• Handle external calls including press following routing procedures.
• Set up and coordinate conference calls with senior officials and attendees.
• Follow procedures to arrange calls correctly and ensure participants connect.
• Provide basic first-line technical assistance within training remit.
• Record enquiries and escalate issues needing specialist support.

Skills

Customer service

Telephone manners

Verbal communication

Attention to detail

Confidentiality

Calm under pressure

IT literacy

Information security

Tools

Call management systems

Job description

Salt is recruiting for a Technical Communications Desk Assistant in Westminster, London. This role is office-based, five days a week, initially 3-6 months with a strong likelihood of extension. DV clearance is essential, and applicants must have the right to work in the UK.

Duties include handling calls, directing enquiries, and coordinating conference calls for government colleagues and VIPs. Rate is £350-£375 per day with on-site working arrangements.