DV-Cleared Switchboard Specialist

Salt Creating Futures Ltd; City Of London; Vor Ort; GBP 17.000 - 28.000; Vollzeit

Zusammenfassung

Salt Creating Futures Ltd in Westminster, London is recruiting a Switchboard Call Handler for a high-profile government environment. You will greet callers, classify inquiries and route them to the right teams, ensuring accuracy and confidentiality.

The role requires a professional telephone manner, strong listening skills and discretion when handling sensitive information. Immediate start with 8.15 hour shifts starting at 07:45 or 10:45, 5 days per week.

Qualifikationen

• Previous experience in a switchboard, call handling or contact centre role
• Excellent verbal communication and a professional telephone manner
• Strong listening skills and ability to route enquiries accurately
• Good organisational skills for busy periods
• Discretion handling confidential information
• Reliability, punctuality and teamwork
• Current DV clearance

Aufgaben

• Answer incoming calls promptly and professionally, establishing the nature of each enquiry
• Transfer calls to the appropriate person or team, ensuring accurate and efficient routing
• Take clear messages and pass information to the relevant colleagues promptly
• Handle enquiries with discretion, maintaining confidentiality and following security procedures
• Remain calm and courteous when dealing with urgent, sensitive or challenging calls
• Maintain accurate call records and contact information where required
• Escalate enquiries that require additional support or fall outside your remit
• Work collaboratively with colleagues to maintain consistent cover and smooth shift handovers
• Follow agreed call handling procedures and service standards

Kenntnisse

Verbal communication

Listening skills

Organisation

Discretion

Teamwork

Current DV clearance

Tools

Switchboard systems

Call management systems

Jobbeschreibung

Salt Creating Futures Ltd in Westminster, London is recruiting a Switchboard Call Handler for a high-profile government environment. You will greet callers, classify inquiries and route them to the right teams, ensuring accuracy and confidentiality.

The role requires a professional telephone manner, strong listening skills and discretion when handling sensitive information. Immediate start with 8.15 hour shifts starting at 07:45 or 10:45, 5 days per week.