DV-Cleared Call Handler & Switchboard – Central London

Rise Technical Recruitment Ltd; Greater London; Hybrid; GBP 46.000 - 55.000; Teilzeit

Zusammenfassung

Rise Technical Recruitment Ltd is recruiting two DV switchboard call handlers for a six-month contract in Central London. This role is fully onsite in Westminster and offers daytime shifts with immediate start. The job involves handling calls and switchboard enquiries using ICT systems and telephony tools, with a short onboarding period.

You will work five days per week onsite, with shifts starting at 07:45 or 10:45. After onboarding, weekend cover becomes part of the schedule.

Qualifikationen

• DV clearance or eligibility to obtain DV clearance is essential.
• Experience in call handling, switchboard, contact centre or service desk call handling.
• Strong customer service, verbal communication and listening skills.

Aufgaben

• Handle calls and switchboard enquiries in a DV security-cleared environment.
• Use telephony tools and ICT systems to manage calls.
• Collaborate with colleagues and manage competing priorities.
• Cover daytime shifts within a 24/7 rota.
• Participate in weekend cover after onboarding.

Kenntnisse

Call handling

Customer service

Verbal communication

Listening skills

Calm under pressure

Organised

ICT systems

Tools

Telephony tools

ICT systems

Jobbeschreibung

Rise Technical Recruitment Ltd is recruiting two DV switchboard call handlers for a six-month contract in Central London. This role is fully onsite in Westminster and offers daytime shifts with immediate start. The job involves handling calls and switchboard enquiries using ICT systems and telephony tools, with a short onboarding period.

You will work five days per week onsite, with shifts starting at 07:45 or 10:45. After onboarding, weekend cover becomes part of the schedule.