DV Cleared Service Designer: End-to-End UX

Experis UK; Slough; On-site; GBP 60,000 - 90,000; Full time

Job summary

Experis UK in the United Kingdom’s Defence & Security sector is seeking an experienced Service Designer to shape and improve complex digital services for Defence and Security clients. You will work within multidisciplinary teams to design user-centred services that deliver measurable outcomes.

The role involves conducting research, mapping end-to-end services, creating artefacts like journey maps and blueprints, and collaborating with stakeholders to achieve service objectives.

Qualifications

• Proven experience in Service Design across complex digital services.
• Strong understanding of user-centred design principles and methodologies.
• Experience designing end-to-end services spanning multiple products and touchpoints.
• Active DV clearance is required to be eligible for this role.

Responsibilities

• Conduct research and analysis to understand user needs, pain points, and behaviours.
• Design and map end-to-end services across multiple products, channels, and touchpoints.
• Create service blueprints, customer journeys, and other service design artefacts.
• Work closely with stakeholders to define service objectives and desired outcomes.
• Identify opportunities to improve services and recommend innovative solutions.
• Facilitate workshops and co-design sessions with users and stakeholders.
• Collaborate with User Researchers to ensure insights inform design decisions.

Skills

Service Design

User-Centred Design

End-to-End Service Design

Journey Mapping

Stakeholder Facilitation

Workshops & Facilitation

Job description

Experis UK in the United Kingdom’s Defence & Security sector is seeking an experienced Service Designer to shape and improve complex digital services for Defence and Security clients. You will work within multidisciplinary teams to design user-centred services that deliver measurable outcomes.

The role involves conducting research, mapping end-to-end services, creating artefacts like journey maps and blueprints, and collaborating with stakeholders to achieve service objectives.