DV Cleared Network Engineer - Onsite Cisco Support

Tektora Limited; Farnborough; On-site; GBP 55,000 - 75,000; Full time

Job summary

Tektora Limited in Farnborough is seeking a DV-cleared Network Engineer / Technology Consultant to join our growing IT consultancy on a permanent, on-site basis. You will deliver secure network support across complex environments and act as the first point of contact for incidents.

With strong Cisco networking skills and hands-on experience, you will troubleshoot, implement, and document solutions while communicating clearly with technical and non-technical stakeholders and working within

Qualifications

• DV clearance required.
• On-site in Farnborough 5 days a week.
• Strong Cisco networking skills with CCNA/CCNP or equivalent hands-on experience.
• Good understanding of routing, switching and secure networks.
• Experience in an IT service desk or network support role.
• Familiarity with ITSM tools such as ServiceNow or Jira Service Management.
• Clear communicator with methodical troubleshooting.

Responsibilities

• Provide network support, troubleshooting, and implementation support within Cisco environments.
• Triaging and resolving customer incidents within defined SLAs.
• Build understanding of each customer's network to enable faster fault diagnosis.
• Communicate regularly with customers to update on case progress.
• Follow escalation processes with clear notes and updates.
• Maintain knowledge articles, processes, and tooling used to deliver the service.
• Identify recurring issues and feed them into problem management and service improvement.

Skills

Cisco networking

CCNA/CCNP

Troubleshooting

Customer communication

IT service desk

On-site work

Tools

ServiceNow

Jira Service Management

Job description

Tektora Limited in Farnborough is seeking a DV-cleared Network Engineer / Technology Consultant to join our growing IT consultancy on a permanent, on-site basis. You will deliver secure network support across complex environments and act as the first point of contact for incidents.

With strong Cisco networking skills and hands-on experience, you will troubleshoot, implement, and document solutions while communicating clearly with technical and non-technical stakeholders and working within