Network Engineer

Networkology; Farnborough; On-site; GBP 65,000 - 85,000; Full time

Job summary

Networkology in Farnborough is seeking a DV-cleared Network Engineer/Technology Consultant to deliver secure network support on site. You will act as the first point of contact for incidents, cover Cisco environments, and own cases from inception through resolution.

The role requires on-site work 5 days a week, strong Cisco skills (CCNA/CCNP or equivalent), experience with routing and switching, ITSM tools such as ServiceNow or Jira Service Management, and prior experience in high-regulated

Qualifications

• Active DV clearance required.
• On-site Farnborough, 5 days per week.
• Strong Cisco networking skills with CCNA/CCNP or equivalent.

Responsibilities

• Provide network support, troubleshooting, and implementation in Cisco environments.
• Triaging and resolving customer cases within defined SLAs.
• Understand customer network environments to diagnose faults quickly.
• Communicate case progress regularly to customers.
• Follow escalation processes with clear notes/updates.
• Maintain and improve knowledge articles, processes, and tooling.

Skills

Cisco networking

Routing & Switching

Troubleshooting

Clear communication

Tools

ServiceNow

Jira Service Management

Job description

Network Engineer / Technology Consultant

Location: Farnborough

Working Pattern: 5 days per week on site

Clearance: Active DV clearance

We are looking to add a DV Cleared Network Engineer/Technology Consultant to our team in Farnborough to deliver a secure network support service.

You will be supporting complex network environments in highly regulated industries. You’ll act as the first point of contact for customer incidents, cover a breadth of networking technology stacks, and own cases from inception through to resolution.

This role would suit someone who enjoys network troubleshooting, communicates well with both technical and non-technical audiences, and wants to further develop their career in networking. You’ll work alongside an experienced team of network engineers at a growing IT consultancy.

The Role

• Provide network support, troubleshooting, and implementation support within Cisco networking environments.
• Triaging and resolving cases raised by customers within defined SLAs.
• Build an understanding of each customer’s network environment to enable faster, more accurate fault diagnosis.
• Communicate regularly with customers to keep them updated on case progress.
• Follow escalation processes where appropriate, with clear and well-documented notes/updates.
• Maintain and improve knowledge articles, processes and procedures, and the tooling used to deliver the service.
• Identify recurring issues and feed them into problem management and service improvement.

Key Experience Required

• Active DV clearance.
• Able to work on site in Farnborough, 5 days per week.
• Strong Cisco networking skills, evidenced by CCNA/CCNP or equivalent hands‑on experience.
• Good understanding of routing, switching and secure network environments.
• Experience in an IT service desk, network support or similar role.
• Familiarity with an ITSM tool such as ServiceNow or Jira Service Management.
• Clear communicator with a methodical approach to troubleshooting.
• Experience with technologies from across the Cisco product portfolio.
• Experience in defence, government or other high‑assurance, highly regulated environments.
• Experience supporting complex enterprise or managed service networks.

Why Join Networkology?

At Networkology, we work on mission‑critical projects. You’ll be part of a growing team making a real impact, with opportunities to work closely with major industry players in a secure, high‑performing environment.