Duty Security Officer – Luxury 5-Star Hotel

Edwardian Hotels London; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days holiday per annum

Complimentary hot meals

Recommend a Friend up to £500

Annual complimentary night stays

Discount platform for stores

Company pension

Social events

Wellbeing champions

Company doctor

Edwardian Academy access

Promotion training programs

Job summary

Edwardian Hotels London is seeking a Duty Security Officer for the 5 Star May Fair Hotel in London. You will be a visible, reassuring presence, protect guests and staff, and respond promptly to incidents while ensuring security procedures are followed to the highest standard.

Working closely with Front of House and management, you will help maintain a safe, welcoming atmosphere befitting a luxury establishment, with duties including patrols, incident reporting, and VIP support as required.

Qualifications

• Previous experience in hotel security, corporate security, or a similar guest‑facing role.
• A valid SIA Door Supervisor or Security Guarding licence.
• Strong communication skills and a confident, approachable manner.
• The ability to remain composed under pressure and handle sensitive situations with discretion.
• Excellent observational skills and a proactive mindset.
• Flexibility to work shifts, including nights, weekends, and bank holidays.

Responsibilities

• Maintain constant awareness of hotel activity, ensuring the safety and security of all guests, employees, and assets.
• Conduct regular patrols of guest floors, public areas, back-of-house spaces, and perimeter zones.
• Respond promptly and professionally to incidents, emergencies, and guest concerns.
• Monitor CCTV, access control systems, and alarm panels in accordance with hotel protocols.
• Support the management of lost property, incident reporting, and daily security logs.
• Assist with VIP arrivals, high‑profile events, and crowd management when required.
• Enforce hotel policies while delivering exceptional guest service.
• Liaise with external emergency services when necessary.

Skills

Experience in hotel security

SIA licence

Communication

Calm under pressure

Observation skills

Shift work

Job description

Edwardian Hotels London is seeking a Duty Security Officer for the 5 Star May Fair Hotel in London. You will be a visible, reassuring presence, protect guests and staff, and respond promptly to incidents while ensuring security procedures are followed to the highest standard.

Working closely with Front of House and management, you will help maintain a safe, welcoming atmosphere befitting a luxury establishment, with duties including patrols, incident reporting, and VIP support as required.