Duty Security Officer - Flexi Hours

Hyatt; City of Westminster; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Discounted hotel stays across Hyatt

Free meals on duty

Uniform provided

Headspace membership

50% dining discount

Career development opportunities

Job summary

Hyatt Regency London - The Churchill in Marylebone offers a Duty Security Officer role with Flexi Hours. You will patrol guest areas and back of house spaces to keep guests and colleagues safe, monitor access points, and respond to incidents with professional judgment.

The role emphasizes strong communication, vigilance, and a commitment to health and safety, with first aid certification being advantageous. A visible, service-oriented presence is required to promote guest wellbeing.

Qualifications

• Strong communication skills
• Attention to detail
• Calm and effective response in emergencies

Responsibilities

• Conduct regular patrols across guest areas, back of house spaces, and hotel grounds to maintain a safe and secure environment for guests, colleagues, and visitors.
• Monitor access points, verify identification, and manage visitor entry procedures to ensure only authorised individuals enter the property.
• Respond promptly and professionally to security incidents, emergencies, accidents, and guest concerns, following established hotel procedures.
• Investigate incidents, prepare accurate reports and statements, and liaise with management and external authorities when required.
• Carry out routine safety inspections to identify potential hazards and support compliance with fire, health, and safety regulations.
• Support emergency preparedness by assisting with evacuations, first aid responses, and security-related training initiatives.
• Provide a visible and approachable presence throughout the hotel, delivering excellent customer service while promoting guest confidence and wellbeing.
• Assist with vehicle access management and car park operations, ensuring the smooth and safe movement of members, guests, suppliers, and contractors.

Job description

Duty Security Officer - Flexi Hours

At Hyatt, there's a home for every stage of your career. With flexi hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn't know existed.

Schedule : Available working hours will vary each week and can range anywhere from 0 to 40 hours.

About Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is located in the prestigious Marylebone area of London's West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London's most sought after neighbourhoods .

Duties and responsibilities related to the Duty Security Officer - Flexi Hours role

• Conduct regular patrols across guest areas, back of house spaces, and hotel grounds to maintain a safe and secure environment for guests, colleagues, and visitors.
• Monitor access points, verify identification, and manage visitor entry procedures to ensure only authorised individuals enter the property.
• Respond promptly and professionally to security incidents, emergencies, accidents, and guest concerns, following established hotel procedures.
• Investigate incidents, prepare accurate reports and statements, and liaise with management and external authorities when required.
• Carry out routine safety inspections to identify potential hazards and support compliance with fire, health, and safety regulations.
• Support emergency preparedness by assisting with evacuations, first aid responses, and security-related training initiatives.
• Provide a visible and approachable presence throughout the hotel, delivering excellent customer service while promoting guest confidence and wellbeing.
• Assist with vehicle access management and car park operations, ensuring the smooth and safe movement of members, guests, suppliers, and contractors.

About you

We are looking for a professional, vigilant, and customer-focused individual who takes pride in maintaining a safe and welcoming environment. Previous experience in a security, hospitality, or similar operational role would be highly advantageous, with hotel security experience being particularly beneficial.

The successful candidate will demonstrate strong communication skills, sound judgement under pressure, attention to detail, and the ability to respond calmly and effectively in emergency situations. A commitment to health and safety and a passion for delivering exceptional guest experiences are essential. First Aid certification, or a willingness to obtain it, would be an advantage.

Benefits you will enjoy as a Duty Security Officer - Flexi Hours

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.