Duty Manger (Yard Logistics)

Bca; Manchester; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Onsite parking

Company pension

Cycle to work scheme

Employee assistance programme

Enhanced parental leave

Mental Health First Aiders

BCA Rewards

More benefits

Job summary

BCA Manchester is seeking a Duty Manager (Yard Logistics) to support the Centre Manager and oversee all site operations, including health and safety, logistics, and aftersales. The role demands hands-on leadership of the Workshop and a focus on delivering targets.

You will manage recruitment and training, oversee performance, and lead the team to ensure quality repairs and efficient workflow, with a competitive package including a car and up to 15% bonus.

Qualifications

• Proven experience as a line manager or team leader.
• Salesforce and labour/rota planning experience.
• Lean operation and continuous improvement experience would be advantageous.
• Excellent organisational, communication, and time management skills.
• Full UK Driving Licence.

Responsibilities

• Deputise for the Centre Manager and other Duty Managers as required, leading across the entire site.
• Support a culture of safety ensuring standards are met and any non-conformances swiftly addressed.
• Share responsibility for ISO and Security with the rest of the Management Team.
• Handle queries and complaints raised by either internal or external stakeholders through to swift and professional resolution.
• Take on other responsibilities outside of normal role as required.
• Support other locations as required.
• Manage onboarding and offboarding of employees.
• Performance management, training, coaching and appraisals to ensure optimal performance.
• Conduct grievance and disciplinary processes.
• Absence planning and ensuring optimum staffing levels.
• Effective communication of results and priorities.
• Accountable for timely production of high quality cosmetic and mechanical repairs.
• Adhere to SOPs; deliver quality, speed and cost targets to maximise profitability.
• Liaise with central teams to maximise opportunities.
• Identify patterns and opportunities and monitor KPIs with Centre Manager and VE Team.

Skills

Line management

Salesforce

Lean operations

Organisational skills

Full UK Driving Licence

Tools

Salesforce

Job description

Job Title: Duty Manager (Yard Logistics)

Salary: up to £45,000 + car/car allowance + up to 15% annual bonus

Location: BCA Manchester

Working Hours: Monday to Friday 8.30am-5.30pm

Type of Employment: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in...

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role:

To support the Centre Manager through fulfilling the role of duty manager, overseeing all aspects of the operation as required, including health and safety, production, logistics and aftersales.

To deliver all elements of effective people management including recruitment, training, performance management, communication and wellbeing.

To lead the Workshop with all aspects of mechanical and cosmetic vehicle repair. Ensuring both volume and financial targets are met.

Your key responsibilities will be:

Duty Management:

• Deputise for the Centre Manager and other Duty Managers as required, leading across the entire site.
• Support a culture of safety ensuring standards are met and any non-conformances swiftly addressed.
• Share responsibility for ISO and Security with the rest of the Management Team.
• Handle queries and complaints raised by either internal or external stakeholders through to swift and professional resolution.
• Take on other responsibilities outside of normal role as required.
• Support other locations as required.

People Management:

• To manage all elements of the employee lifecycle including onboarding and offboarding.
• Performance management of the team including training, coaching and appraisals to ensure both optimum performance and talent pipeline.
• Conducting grievance and disciplinary processes.
• Effective workforce management, including absence planning, ensuring optimum staff levels at all times and adherence to working time directive.
• Effective communication to team ensuring awareness of results and key priorities.

Operational Management:

• Accountable for the timely production of high quality cosmetic and mechanical repairs.
• Ensure adherence to BCA Standard Operating Procedures.
• With a health and safety-first approach ensure that quality, speed and cost targets are delivered to maximise profitability.
• Liaise with central teams to maximise opportunities.
• Identifying any patterns, trends, and opportunities for improving performance and working with the Centre Manager and VE Team to set and monitor KPI’s across the Centre.

To be successful, you’ll bring some of the following experience with you:

• Proven experience as a line manager or team leader (essential)
• Salesforce and labour/rota planning experience
• Lean operation and continuous improvement experience would be advantageous
• Excellent organisational, communication, and time management skills
• Full UK Driving Licence

Technical & Leadership Skills:

• Effective delegation and team motivation
• Strong reporting, presentation, and problem-solving abilities
• Attention to detail with a drive for results and customer focus
• Skilled in data-driven decision-making and influencing others

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers
• And so much more...

BCA Academy

Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Customer Service and Administration, Recruitment