Duty Manager / Team Leader

Tangram; Canterbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector is seeking a confident Duty Manager to lead the Front of House team at Midnight Shanghai and Eightgrains. The role includes operational management, people management, and financial oversight, with opportunities for career development and growth within an enthusiastic team. Candidates should have minimum 2 years of experience in food and beverage, ideally holding an LCQ, and be able to work in a fast-paced environment.

Benefits

Free staff meal on shifts

Staff discounts at 10 Christchurch venues

Growth opportunities

Supportive environment

Qualifications

• Minimum 2 years hospitality (food & beverage) experience.
• Knowledge of Asian culture/food is a bonus.
• Availability to work weekends, late nights, and public holidays.

Responsibilities

• Lead the Front of House team and manage sections.
• Achieve shift goals and ensure excellent customer experiences.
• Manage invoices, stock, deliveries, and reports.

Skills

Leadership

Customer Service

Adaptability

Education

LCQ (Licence Controller Qualification)

Job description

We are actively seeking confident, experienced Duty Managers for Midnight Shanghai, Eightgrains.

About the company: As part of Double Dribble, Midnight Shanghai, and Eightgrains specialize in modern Chinese cuisine, blending Western operations with traditional Asian flavors. Our globally experienced team represents over 10 nationalities. We are committed to building systems that foster team growth and clear standards, enabling our staff to excel in Christchurch's hospitality industry and enhance customer satisfaction.

Role: Duty Manager leading the Front of House team, working closely with the Back of House, to confidently manage sections, handle busy service periods, and oversee checklists. Adaptability at the bar and understanding customer perspectives are essential, with opportunities to train as a senior DM.

Responsibilities include:

• Operations: Lead with clear responsibilities, achieve shift goals, observe, record, and report customer and team feedback.
• People Management: Ensure excellent customer experiences, maintain food and service standards, brief and debrief team members, and supervise performance by leading by example.
• Admin: Manage invoices, stock, deliveries, and daily/weekly reports. Ensure checklists are thoroughly completed, including reports from FCP, training, and reviews.
• Financial: Forecast daily staffing needs, manage costs, wastage, ordering, and breaks. Promote venue offerings and upsell services.

Ultimately, you will ensure smooth operations and help meet team goals each shift. Knowledge of Asian culture/food is a bonus; training will be provided.

Customer tips and rewards for excellence will be distributed to the team. You will enjoy working in our busy locations, develop leadership skills, and have potential for a rewarding career within our group.

Requirements:

• Minimum 2 years hospitality (food & beverage) experience.
• Already completed your LCQ; if not, but you meet experience criteria, contact us as we may support your application.

If you have less experience but are interested, apply via [e-mail] with your CV, cover letter, hours available, and visa status. We may consider you for other FOH or Trainee roles.

Availability to work weekends, late nights, and public holidays in a fast-paced environment is required. We offer career development and competitive remuneration.

• Free staff meal on shifts.
• Staff discounts at 10 Christchurch venues.
• Growth opportunities and support.
• Friendly, passionate team.

Only shortlisted applicants will be contacted. Applicants must have NZ residency or a valid NZ work visa.

Apply online or contact Mia for more information.