Service Team Leader

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Canterbury; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading automotive group in Canterbury seeks a Service Team Leader with proven dealership experience. The role offers the chance for progression to Assistant Service Manager, focusing on team performance, managing KPIs, and delivering top-notch customer service within a busy environment.

Qualifications

• Proven experience as Senior Service Advisor, Service Team Leader, or Assistant Service Manager.
• Eager to progress to Service Manager level.
• Top-level customer skills essential.

Responsibilities

• Manage team performance and customer service.
• Set and track KPIs for the service department.
• Handle customer complaints effectively.

Skills

Customer Service

Team Management

Leadership

Communication

Time Management

Job description

Service Team Leader

Basic £30k with £36k OTE

Canterbury

Permanent/Full Time

Working Hours: Monday to Friday 8am to 5.30pm, 1 in 3 Saturday mornings which are paid at £120 per Saturday on top of the basic. The Saturdays are included in the above OTE figure.

Our client, a main dealer group in the Canterbury area, is on the lookout for an experienced Service Team Leader to join their busy team. There is great scope of progression, with the idea of this role progressing into an Assistant Service Manager position.

To successfully apply for this role, you will need to have previous experience in Service role within a main dealership, along with a stable CV.

Duties & Responsibilities of a Service Team Leader:

• Manage team performance, individual performance, WIP, KPI’s, time management and organisation of the team.
• Understanding, setting and tracking of KPI’s of a Service department and team.
• Deliver top level customer service and ability to handle complaints professionally.
• Deal with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Coving the Service Advisor role during times of holidays or sickness.
• Helping the department cross sell Service Plans, Tyres and other work needed.
• Helping Finalise the invoice on completion of required work.

Your Background & Skills:

• Someone eager to progress to Service Manager level who wants to prove themselves in the role.
• Proven experience working in a busy and demanding dealership, as a Senior Service Advisor, Service Team Leader or Assistant Service Manager.
• Top level customer skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent leadership and communication skills.

For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.