Duty Manager (Sunday) (Part Time, Fixed Term)

University of Cambridge; Cambridge; On-site; GBP 36,000 - 46,000; Part time

Benefits offered by this job

41 days leave

Parental leave

Retail discounts

Training courses

Job summary

University of Cambridge is seeking a Duty Manager to oversee Sunday opening operations for 5 hours per week. This temporary role until January 2028 focuses on leadership, coaching, and high service standards to ensure all library users are supported and respected.

Ideal candidates have a strong background in customer-focused service for diverse audiences, with experience in supervising teams and excellent interpersonal skills.

Qualifications

• Strong background in customer-focused service delivery for diverse audiences.
• Experience in team leadership, coaching, or supervision.
• Excellent interpersonal and communication skills.
• Experience within the library or information sector preferred.

Responsibilities

• Provide leadership, coaching and supervision to customer service team members during Sunday openings.
• Ensure the needs of Library users are met or exceeded.
• Proactively solve operational issues and maintain service quality.
• Monitor customer satisfaction and contribute to service improvements.
• Foster an inclusive environment for all staff and visitors.

Skills

Customer-focused service

Team leadership

Interpersonal skills

Library experience

Job description

Ever wanted to work in an institution that is home to one of the world's great collections of cultural treasures and research materials? Spanning thousands of years of human thought and discovery, Cambridge University Libraries and Archives house unique treasures and research materials made up of nearly ten million books, maps, manuscripts, photographs and priceless objects.

The role: As we expand our library availability with a new Sunday service, we are seeking a Duty Manager to oversee operations, maintain high service standards, and foster an environment where all members of our community feel supported and included. The role is available for Sundays only, for 5 hours, and is temporary until January 2028.

As Duty Manager you will provide leadership, coaching, and supervision to customer service team members during Sunday opening. Ensure the needs of Library users are consistently met or exceeded. Take a proactive, flexible approach to operational problem-solving and service quality. Monitor customer satisfaction and feed into continuous service improvement.

What we are looking for

• Strong background in customer-focused service delivery for diverse audiences.
• Demonstrated experience in team leadership, coaching, or supervision.
• Exceptional interpersonal and communication skills.
• Experience within the library or information sector preferred.

What we offer

• Generous annual leave allowance of 41 days which will be pro rata depending on days worked across the week.
• Exceptional parental leave (including maternity, paternity / co-parent, adoption and shared parental leave).
• Discounts on major retailers.
• Professional development opportunities such as apprenticeships and access to a variety of training courses.

We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

For informal enquiries please contact Steve Stacey, Customer Support Manager, [e-mail].

Application closing date: Sunday 1 November 2026. Interview date: Tuesday 10 November 2026.

Fixed-term: The funds for this post are available for 12 months in the first instance.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

£35,608 to £46,049 pro rata