Duty Manager: Luxury Guest Experience Leader

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Service Charge on base salary

Upselling incentives

Holiday allowance up to 25 days

Free meals on duty

50% dining discount

Job summary

The Marylebone Hotel is seeking a Duty Manager to co-ordinate and execute activities delivering world-class service to every guest. You will conduct daily Duty Management shifts and act as the ambassador for the hotel, handling emergencies and guest inquiries with poise.

This hands-on leadership role combines Guest Relations, Duty Management and exceptional service, with focus on the personalised experience expected of a Forbes-standard hotel.

Qualifications

• Guest relations and duty management leadership required or preferred.
• Ability to act as a calm, visible ambassador for the hotel.
• Experience with Opera Cloud is preferred but not required.

Responsibilities

• Coordinate, plan and execute activities delivering world-class service.
• Conduct daily Duty Management shifts as the hotel’s point of contact.
• Lead guest relations and manage emergencies in the hotel environment.

Skills

Guest relations

Duty management

Leadership

Tools

Opera Cloud

Job description

The Marylebone Hotel is seeking a Duty Manager to co-ordinate and execute activities delivering world-class service to every guest. You will conduct daily Duty Management shifts and act as the ambassador for the hotel, handling emergencies and guest inquiries with poise.

This hands-on leadership role combines Guest Relations, Duty Management and exceptional service, with focus on the personalised experience expected of a Forbes-standard hotel.