Duty Manager

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Service Charge on base salary

Upselling incentives

Holiday allowance up to 25 days

Free meals on duty

50% dining discount

Job summary

The Marylebone Hotel is seeking a Duty Manager to co-ordinate and execute activities delivering world-class service to every guest. You will conduct daily Duty Management shifts and act as the ambassador for the hotel, handling emergencies and guest inquiries with poise.

This hands-on leadership role combines Guest Relations, Duty Management and exceptional service, with focus on the personalised experience expected of a Forbes-standard hotel.

Qualifications

• Guest relations and duty management leadership required or preferred.
• Ability to act as a calm, visible ambassador for the hotel.
• Experience with Opera Cloud is preferred but not required.

Responsibilities

• Coordinate, plan and execute activities delivering world-class service.
• Conduct daily Duty Management shifts as the hotel’s point of contact.
• Lead guest relations and manage emergencies in the hotel environment.

Skills

Guest relations

Duty management

Leadership

Tools

Opera Cloud

Job description

As a great Duty Manager, you will have to co-ordinate, plan and execute all activities focused on delivering world-class service to every guest in the hotel. Also, you will have to conduct daily Duty Management shifts, to be an ambassador for the hotel, providing an immediate management point of contact for guests, colleagues and to deal effectively with all emergency procedures within the hotel. Experience in Opera Cloud is preffered but not required.

This is a hands-on leadership role, combining Guest Relations, Duty Management and exceptional service, with a focus on delivering the personalised, intuitive experience expected of a Forbes-standard hotel.

The Perks of working for The Marylebone Hotel:

• Service Charge on top of your base salary
• Upselling incentives
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.