Duty Manager

Doyle Collection; City Of London; Presencial; GBP 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Service charge on base salary

Upselling incentives

Holiday allowance up to 25 days

Free meals on duty

50% dining discount

Discounted hotel rates

Training for personal development

Cycle to work scheme

Life Insurance and Company Pension

Complimentary uniform and dry cleaning

Volunteer day per year

Employee Assistance Programme

Descripción de la vacante

The Marylebone Hotel in London is seeking a Duty Manager to coordinate, plan and execute activities that deliver Forbes-standard service to every guest. You will conduct daily Duty Management shifts and be the primary management point of contact for guests and staff, handling emergency procedures with calm and efficiency.

Experience with Opera Cloud is preferred but not required. This hands-on leadership role combines Guest Relations, Duty Management and exceptional service to maintain the

Formación

• Experience in guest relations and leadership roles.
• Familiarity with emergency procedures is advantageous.

Responsabilidades

• Coordinate, plan and execute activities to deliver world-class service.
• Conduct daily Duty Management shifts as ambassador for the hotel.
• Act as immediate management point of contact for guests and staff.

Conocimientos

Guest relations

Leadership

Emergency procedures

Herramientas

Opera Cloud

Descripción del empleo

As a great Duty Manager, you will have to co-ordinate, plan and execute all activities focused on delivering world-class service to every guest in the hotel. Also, you will have to conduct daily Duty Management shifts, to be an ambassador for the hotel, providing an immediate management point of contact for guests, colleagues and to deal effectively with all emergency procedures within the hotel. Experience in Opera Cloud is preffered but not required.

This is a hands-on leadership role, combining Guest Relations, Duty Management and exceptional service, with a focus on delivering the personalised, intuitive experience expected of a Forbes-standard hotel.

The Perks of working for The Marylebone Hotel:

• Service Charge on top of your base salary
• Upselling incentives
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.