Duty Manager — Lead Team, Memorable Guest Experiences

Mitchells & Butlers PLC; Shrewsbury; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible shifts

33% staff discount across brands

Discounts for friends and family (up2

Wagestream access

Gym membership discounts

Team socials

Job summary

Mitchells & Butlers PLC is seeking a Duty Manager for the Red Lion. You’ll work closely with the General Manager to lead the team, oversee daily operations, and ensure guests receive an exceptional hospitality experience. The role emphasizes training, development, and delivering memorable moments for guests.

You’ll be supported with a strong pension, holidays, staff discounts, and other employee benefits as part of a popular UK pub brand family.

Qualifications

• Experience managing a team in hospitality or pub sector.
• Ability to train and motivate staff to deliver high service standards.
• Strong guest-focused approach with problem-solving skills.

Responsibilities

• Assist the General Manager in day-to-day running of the pub.
• Train and inspire the team to deliver great food, drink and service.
• Be a role model and guide development within the team.
• Ensure guests are cared for and host memorable moments.
• Strive to meet business targets and drive performance.

Skills

People management

Team leadership

Customer service

Job description

Mitchells & Butlers PLC is seeking a Duty Manager for the Red Lion. You’ll work closely with the General Manager to lead the team, oversee daily operations, and ensure guests receive an exceptional hospitality experience. The role emphasizes training, development, and delivering memorable moments for guests.

You’ll be supported with a strong pension, holidays, staff discounts, and other employee benefits as part of a popular UK pub brand family.