Duty Manager: Lead Shifts, Solve Problems & Grow

Premier-Inn; Larbert; Sur place; GBP 11 000 - 19 000; Plein temps

Avantages offerts par ce poste

Whitbread Benefits Card

Company pension

Save As You Earn

Discounts on Premier Inn rooms

Résumé du poste

Premier Inn Falkirk (Larbert) is seeking a Duty Manager to lead shifts across the hotel, coordinating reception, housekeeping and the restaurant to ensure guests have a great stay.

You will mentor colleagues, resolve guest questions, and work with the Hotel Manager to keep operations running smoothly during busy periods. This is a hands-on, frontline leadership role with a clear path within Premier Inn.

Qualifications

• Experience leading teams in busy customer-facing environments.
• Confident decision maker.
• Able to stay calm during rush periods.

Responsabilités

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running the way it should.
• Work closely with the Hotel Manager and wider leadership team.

Connaissances

People leadership

Decision making

Customer service

Calm under pressure

Description du poste

Premier Inn Falkirk (Larbert) is seeking a Duty Manager to lead shifts across the hotel, coordinating reception, housekeeping and the restaurant to ensure guests have a great stay.

You will mentor colleagues, resolve guest questions, and work with the Hotel Manager to keep operations running smoothly during busy periods. This is a hands-on, frontline leadership role with a clear path within Premier Inn.