Duty Manager — Lead Shifts in a Busy Hotel (Permanent, 32h)

Premier-Inn; Ware; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

Whitbread Benefits Card – up to 60%

Company pension

Save As You Earn scheme

Discounts on Premier Inn rooms

Job summary

Premier Inn in Ware is seeking a Duty Manager to lead the hotel on shift, coordinating reception, housekeeping and restaurant teams to ensure a smooth operation and a great guest experience.

You’ll coach colleagues, deliver pre-shift briefings, resolve guest issues, and work closely with the Hotel Manager and leadership team. Prior hotel leadership in customer-facing roles is valued, and this is a permanent post with 32 guaranteed hours.

Qualifications

• Experience leading teams in a busy, customer-facing environment is preferred.
• Strong communication and guest-facing problem-solving abilities.
• Ability to stay calm and lead by example during busy periods.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running the way it should.
• Work closely with the Hotel Manager and wider leadership team.

Skills

Team leadership

Customer service

Problem solving

Decision making

Communication

Job description

Premier Inn in Ware is seeking a Duty Manager to lead the hotel on shift, coordinating reception, housekeeping and restaurant teams to ensure a smooth operation and a great guest experience.

You’ll coach colleagues, deliver pre-shift briefings, resolve guest issues, and work closely with the Hotel Manager and leadership team. Prior hotel leadership in customer-facing roles is valued, and this is a permanent post with 32 guaranteed hours.