Duty Manager: Lead Service & Guest Experience

Cote; West Bridgford; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Meals on shift

Staff discount on meals

Early access to earnings via Stream

Growth opportunities

Job summary

Côte Brasserie is currently seeking a Duty Manager to lead busy shift periods, ensure smooth front‑of‑house operations and deliver genuine hospitality. You will act as the on‑shift senior decision maker, coaching staff, managing guest flow, and upholding standards across dining and bar areas with calm efficiency.

The role offers competitive hourly pay, service charge, meals on shift, and staff discounts, with opportunities for growth within a dynamic, evolving brand.

Qualifications

• Experience leading teams in busy hospitality environments.
• Ability to coach and develop front-of-house staff.

Responsibilities

• Lead the floor during breakfast, lunch and dinner shifts, ensuring smooth operation and warm guest welcome.
• Act as senior decision-maker on shift, resolving issues quickly and calmly.
• Coach and support front-of-house team, guiding newcomers with confidence.
• Oversee guest flow, seating, pacing and kitchen communication for seamless service.
• Champion service standards from greeting to farewell with attentive hospitality.
• Handle guest feedback professionally and turn challenges into opportunities to impress.
• Maintain impeccable presentation of dining areas and service stations throughout the day.

Skills

Hospitality leadership

High-volume service

Guest interaction

Clear communication

Job description

Côte Brasserie is currently seeking a Duty Manager to lead busy shift periods, ensure smooth front‑of‑house operations and deliver genuine hospitality. You will act as the on‑shift senior decision maker, coaching staff, managing guest flow, and upholding standards across dining and bar areas with calm efficiency.

The role offers competitive hourly pay, service charge, meals on shift, and staff discounts, with opportunities for growth within a dynamic, evolving brand.