Duty Manager — Lead Frontline Team & Guest Experience

Premier-Inn; Ashby-de-la-Zouch; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Permanent contract & guaranteed hours

Full training

Career progression

Whitbread Benefits Card

Pension & Save As You Earn

Discounts

Job summary

Premier Inn in Ashby de la Zouch is seeking a Duty Manager to lead shifts across the hotel, coordinating reception, housekeeping and the restaurant to ensure guests have a great stay. You’ll rotate across teams to resolve issues and maintain smooth operations.

You’ll be on the floor, guiding your team, making decisions, and liaising with the Hotel Manager to drive guest satisfaction. Permanent contract with guaranteed hours and clear progression await the right candidate.

Qualifications

• No hotel experience required; training will teach you the hotel.
• Experience leading people in busy customer-facing environments is valuable.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running smoothly
• Work closely with the Hotel Manager and wider leadership team

Job description

Premier Inn in Ashby de la Zouch is seeking a Duty Manager to lead shifts across the hotel, coordinating reception, housekeeping and the restaurant to ensure guests have a great stay. You’ll rotate across teams to resolve issues and maintain smooth operations.

You’ll be on the floor, guiding your team, making decisions, and liaising with the Hotel Manager to drive guest satisfaction. Permanent contract with guaranteed hours and clear progression await the right candidate.