Duty Manager: Lead Frontline Hotel Team

Premier-Inn; Penrith; On-site; GBP 1,575,000 - 2,243,000; Full time

Benefits offered by this job

Permanent contract

Full training

Career progression

Whitbread Benefits Card

Company pension

Save As You Earn

Job summary

Premier Inn Penrith is seeking a Duty Manager to help lead the hotel shifts across reception, housekeeping and the restaurant, ensuring guests have a great stay and the team has what it needs. Youll drive smooth operations and guest satisfaction, while coordinating with the wider leadership group.

This role offers a 40-hour week with a permanent contract, full training, and clear progression toward hotel management.

Qualifications

• Experience leading teams in a busy, customer-facing environment preferred.
• Strong communication and decision-making abilities required.
• Proven ability to stay calm under pressure and multi-task.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.
• Help keep guests safe and the hotel running smoothly.
• Work closely with the Hotel Manager and leadership team.

Skills

Leadership

Guest service

Team coaching

Decision making

Communication

Job description

Premier Inn Penrith is seeking a Duty Manager to help lead the hotel shifts across reception, housekeeping and the restaurant, ensuring guests have a great stay and the team has what it needs. Youll drive smooth operations and guest satisfaction, while coordinating with the wider leadership group.

This role offers a 40-hour week with a permanent contract, full training, and clear progression toward hotel management.