Duty Manager - Guildford

Horizon Leisure Centres; Guildford; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Free gym access for you and a +1

Employee discounts & wellbeing

Healthcare Cash plan

Free 24/7 GP access

Employee Assistance Programme

23 days annual leave + 8 bank holidays

Internal recognition schemes

Training, development, progression

Free onsite parking

Hybrid & family-friendly policies

Sick pay scheme

Employee referral scheme

Company pension

Job summary

Horizon Leisure Centres in Guildford is seeking a Duty Manager to lead day-to-day centre operations and deliver a first-class customer experience. You will report to the General Manager and manage the Operations Team, driving high standards across the facility.

The role requires 2+ years of managerial experience in leisure, with a focus on safety, training, and performance management. The role involves some travel to other sites and a 40-hour week.

Qualifications

• 2+ years’ experience as a manager or team leader, preferably in a leisure environment.
• Induction and training of new starters; development of existing team members.
• Experience delivering a first-class customer experience and leading operations.

Responsibilities

• Lead operations and manage day-to-day centre activities.
• Provide effective leadership to Operations Teams and engage staff.
• Ensure safety, cleanliness and setup of facilities and equipment.

Skills

Interpersonal skills

Time management

Organisational skills

Team leadership

Business acumen

Problem solving

Energy & resilience

Adaptability

Multi-tasking

Microsoft Office

Customer focused

Customer facing

Education

Emergency Response Training

First Aid at Work

Pool Plant Operator

Job description

Job title: Duty Manager

Hours: 40

Location: Guildford

Salary: £29,503.63

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role:

As a Duty Manager, you'll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience for everyone who visits. Working as part of the Duty Management Team and reporting directly to the General Manager, you'll play a key role in leading operations, supporting staff, and driving high standards across the facility.

To be successful in this role, previous experience within the leisure, health and fitness industry is essential. We are looking for someone who understands the operational demands of a busy leisure environment and can confidently lead teams to deliver an exceptional customer experience.

What does the role involve?

A hands-on role that requires you to:

• Use the Horizon HELLO in all customer interactions
• Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values
• Ensure a first-class customer experience is delivered to all visitors
• Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required
• Carry out the induction and training of new starters and the development of existing team members
• Conduct a programme of performance management including managing 121's, absence, conduct, performance and continuous development
• With direction from the General Manager implement opportunities for improvement
• Perform other duties as assigned by the General Manager

Skills and competencies

• Good interpersonal, time management and organisational skills
• Good teamworking skills and the ability to lead and motivate a team
• Business acumen, creative thinking and problem-solving
• Energy and resilience
• Adaptability and multi-tasking skills
• Computer literacy (Microsoft Office)
• Customer-focused, approachable and outgoing
• Ability to relate to the requirements of customers from all age groups and sectors of society

Your Qualifications:

• Emergency Response Training – desirable
• First Aid at Work - desirable
• Pool Plant Operator – desirable

Your Experience:

• 2+ years’ experience as a manager or team leader, preferably in a leisure environment

What you can expect from us:

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
• Variety; no two days is the same!
• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

Benefits:

• Free access to our award-winning gym’s and exercise classes for you and a +1
• Employee discounts and wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme - support for when you need it most
• 23 days annual leave + 8 days bank holiday
• Internal recognition schemes
• Opportunities for training, development and progression
• Free onsite parking - subject to availability
• Hybrid and family friendly policies
• Generous company sick pay scheme
• Employee referral scheme
• Company pension scheme
• Death in service benefit
• And much more....

This role will be based at Guildford but will be expected to travel to other company site as the need requires.

Interview Process:

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.

The successful candidate will be subject to an Enhanced DBS check.

There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!

If you are a recruitment agency, please note we operate a PSL and do not take cold calls.