Duty Manager - Casual - Halstead Leisure Centre

Freedom Leisure; Hempstead; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Discounted Staff Membership

Employee Assistance Programme

Financial advice

Flexible working hours

My Staff Shop discounts

Paid annual leave

Potential permanent opportunities

Insurance and savings schemes

Job summary

Freedom Leisure operates across England and Wales, delivering welcoming leisure and cultural services in 130+ centres. We are recruiting a Duty Manager to lead a motivated staff team, ensure excellent customer experiences, and uphold high standards of centre operations. Hours are casual, as required, with robust training and development.

We value inclusivity and aim to improve lives through leisure. The role requires previous duty management or similar experience, strong service skills, and a

Qualifications

• Active management and development of a team of operational staff.
• Day-to-day duty management of the leisure centre to the highest standard.
• Understanding business and budgetary performance of the centre.
• Proactive member of the leisure centre team.
• Demonstrated passion for the industry and ongoing professional development.
• Experience in problem solving, customer service and staff management.
• Two years’ prior experience in Duty Management or a similar role.
• Flexible with autonomy and confident in decision making.
• RLSS National pool qualification (desirable; training may be provided).
• Enhanced DBS check.

Responsibilities

• Manage and develop a team of operational staff.
• Oversee day-to-day duty management and centre operations.
• Contribute to business and budget performance insights.
• Collaborate as a proactive member of the centre team.

Skills

Team motivation

Customer service

Problem solving

Staff management

Flexible working

Autonomy

Decision making

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

Our Centre Management Team help to provide the services and activities that have a hugely positive impact in our local communities. To achieve this we are recruiting a Duty Manager to work at our Leisure Centre. As an integral part of the site team your work will support the delivery a huge variety of services and ensure our customers receive an excellent experience at our centre.

The role will be busy and varied, no two days will be the same. You will have a good level of autonomy and we’ll be interested in your ideas and suggestions. You will be involved in managing a motivated staff team, organising events and activities, helping customers, making plans for the centre and contributing to genuinely improving peoples’ lives through leisure.

Hours: Casual hours, as and when required.

Requirements

• To actively manage and develop and motivate a team of operational staff
• To be responsible for the day to day duty management and running of the leisure centre to the highest standard
• To contribute to and understand the business and budgetary performance of the centre
• To be a proactive member of the leisure centre team
• A passion for the industry demonstrated through continuous professional development
• Experience of problem solving, customer service and staff management
• 2 years prior experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision making confidence
• Able to think on your feet and respond to variable demands
• RLSS Nation pool qualification, desirable as training an be provided
• Enhanced DBS check

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Discounted Staff Membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Flexible working hours
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Paid annual leave
• Potential permanent work opportunities
• Various insurance and savings schemes

Closing date: 28th August 2026

Salary: up to £13.50 per hour

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.