Recreation Assistant - Casual - GL1 Leisure Centre

Freedom Leisure; Gloucester; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Discounted Staff Membership (including

Employee Assistance Programme

Financial advice

Flexible working hours

My Staff Shop

Paid annual leave

Potential permanent opportunities

Insurance and savings schemes

Job summary

Freedom Leisure is seeking casual Recreation Assistants to supervise and assist customers in our leisure centres across England and Wales. You will help maintain a safe, clean environment and deliver excellent customer service with a friendly, welcoming approach.

We offer training, flexible hours, and opportunities to grow within a supportive charitable leisure trust. Join a team dedicated to improving lives through leisure and creating positive experiences for all visitors.

Qualifications

• Experience in delivering excellent customer service in a busy leisure environment.
• Able to work as part of a proactive, flexible team.
• Comfortable communicating with people of all ages and abilities.

Responsibilities

• Supervise and assist leisure centre customers.
• Be a proactive member of the team and deliver helpful service.
• Maintain a clean, safe and well-presented environment.
• Assist with preparation, storage and movement of equipment.
• Contribute to a welcoming atmosphere for all visitors.
• Take direction from managers and adapt to flexible hours.

Skills

Customer service

Teamwork

Communication

Flexibility

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and makinga real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

We are currently seeking Recreation Assistants to join our friendly and professional team. In this role, you will be responsible for supervising and assisting customers as they use our facilities, ensuring a safe and enjoyable experience for all. We are looking for individuals who are proactive team players and committed to delivering excellent customer service at all times.

Your duties will include regular cleaning, maintenance and preparation of areas and equipment to ensure everything is in top condition. A hardworking and conscientious attitude is essential, as is the ability to communicate effectively and confidently with a wide range of people. As the first point of contact for many of our customers, your social skills and professionalism will help create a welcoming and supportive environment.

If you’re enthusiastic, reliable and passionate about helping others, we’d love to hear from you.

Hours: Casual hours, as and when required.

• To supervise and assist the leisure centre customers
• To be a proactive member of the leisure centre team
• An ability and understanding of how to relate to customers of all ages and abilities and also to all levels of staff
• Deliver excellent customer service at all times
• To be able to work flexibly and understand instructions from managers.
• To assist with the preparation, storage, resources and movement of equipment as required.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• Discounted Staff Membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Flexible working hours
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Paid annual leave
• Potential permanent work opportunities
• Various insurance and savings schemes

Closing date: 11th September 2026

Salary: Up to £12.71 per hour

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment