Duty Manager

Stagecoach Group Limited; Andover; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Pension scheme

25 days holiday

Bus travel pass

Discounts

Job summary

Stagecoach is seeking an experienced Operations Leader for the Andover Depot to guide frontline teams, manage performance, coach staff, and uphold safety and customer-focused service excellence.

You will collaborate with drivers, managers and external stakeholders to ensure reliable service and efficient daily operations, while maintaining safety standards and an inclusive culture.

Qualifications

• Previous management or supervisory experience (bus/transport preferred).
• Excellent computer skills.
• Professional knowledge of Road Traffic Act and Employment legislation.
• Ability to lead and inspire people to follow best practice.
• Knowledge of employment legislation.
• Excellent planning and prioritizing skills.
• Self-motivated with a positive approach to change.
• Excellent customer focus.

Responsibilities

• Lead and develop frontline teams, mentoring staff and fostering an inclusive culture.
• Oversee driver performance and implement development plans.
• Collaborate with training to ensure required skills are in place.
• Handle absence management, grievances and disciplinary procedures.
• Build strong relationships between drivers, managers and stakeholders to ensure a quality customer experience.
• Ensure service reliability and efficiency in daily depot operations.
• Liaise with local authorities, media and other bodies to promote opportunities and positive public relations.

Skills

Leadership experience

Excellent computer skills

Knowledge of employment legislation

Road Traffic Act knowledge

Planning & prioritizing

Customer focus

Change management

Tools

MS Office

Job description

Salary

39,640.50

What you’ll be doing:

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognized for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximize business opportunities and promote positive public relations.
  ation.

Safety -

• We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don’t walk by when standards aren’t met.

What you’ll bring:

• Previousmanagement or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritizing skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Why join us?

You’ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

We offer a great benefits package including:

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Ready to help us raise the bar?

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Andover Depot Livingstone Road, Walworth Ind Estate Andover SP10 5NS