Duty Manager

Iceland Foods Ltd; Waterlooville; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

15% discount in Iceland stores

28 days holiday

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career development paths

Inclusive work environment

Job summary

Iceland Foods Ltd is seeking a Duty Manager to join the Waterlooville Food Warehouse team. The role combines retail management with hands-on supervision, ensuring excellent customer experience and smooth store operations.

You will lead on shift, drive sales, support staff development, and uphold all store processes and security standards. A proactive approach to coaching and teamwork is essential for success.

Qualifications

• Experience in a retail management or supervisory role preferred.
• Effective communication with colleagues to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback to improve performance of colleagues.
• Leads by example to deliver a great store.

Responsibilities

• Maximise profit with strong availability for customers and drive sales initiatives.
• Engage, develop and retain great people; support and develop the team.
• Follow processes and ensure cash handling and security policies are followed.
• Provide leadership on shift to get the best from the team and deliver great customer service.

Skills

Retail management

Communication

Shift planning

Feedback

Team leadership

Job description

Hampshire | Waterlooville - Waterlooville Food Warehouse (1766)

Ref 222654 Category Retail Assistant Location Waterlooville Food Warehouse Contract type Part time Salary £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 24 Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

• Have a clear focus on delivering great availability for your customers.


• Play an active role in your store to \"sell a £1 & save a £1\" to help drive sales.


• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.


• Support team engagement in your store.


• Play a part in creating an inclusive culture where everyone can be their best.


• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.


• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.


• Follow and implement all cash handling and security policies & processes.


• Play your part in providing the best digital service through implementing all \"One Best Way\" processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.


• Look after our own by being respectful.


• Work together by being enthusiastic.


• Hate waste by taking action.


• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.


• Communicates effectively with every colleague to deliver store tasks first time, every time.


• Plans and organises the shift, using every member of the team.


• Provides balanced feedback when needed to improve the performance of every colleague.


• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.


• 28 days holiday (including Bank Holidays).


• Christmas vouchers - increasing with length of service.


• Refer a Friend scheme.


• Christmas saving schemes.


• Long service awards.


• Option to join a healthcare plan.


• Grocery Aid for free and confidential financial, emotional and practical support.


• Clear career pathways with opportunities for development and progression.


• A supportive and inclusive work environment.