Duty Manager

Iceland Foods Ltd; Milford Haven; Remote; GBP 16,000 - 18,000; Full time

Benefits offered by this job

Store discount 15%

28 days holiday

Christmas vouchers

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare option

Grocery Aid support

Job summary

Iceland Foods Ltd is seeking a Duty Manager in Milford Haven to work as a Retail Assistant and lead a team to deliver excellent customer service. You will receive a £2 per hour supplement when you manage shifts and drive sales while maintaining store standards and policies.

The role focuses on staff engagement, proper shift planning, and keeping the store stocked and operational with a customer-first approach. Benefits include store discounts and holiday entitlement.

Qualifications

• Experience in a retail management or supervisory role is desirable.
• Strong communication skills to coordinate colleagues and tasks.
• Ability to plan and organise shifts and give constructive feedback.
• Customer-focused approach to delivering great store service.

Responsibilities

• Maximise profit by ensuring product availability and driving sales.
• Lead and support store team to deliver great customer experience.
• Adopt company processes and cash/security policies in daily tasks.
• Promote an inclusive, supportive culture and personal development.

Skills

Retail management experience

Effective communication

Staff scheduling

Customer service

Job description

Pembrokeshire | Milford Haven - Milford Haven Warehouse (1527)

Ref 221713 Category Retail Assistant Location Milford Haven Contract type Full time Salary £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 37.5 Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.