Duty Manager

Iceland Foods Ltd; Norwich; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

15% discount

28 days holiday

Christmas vouchers

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career pathways

Inclusive environment

Job summary

Iceland Foods Ltd in Norwich is recruiting a part-time Duty Manager to join Norwich Food Warehouse. The role offers £11.60–£12.71 per hour, with an additional £2.00 per hour when running the store, and contracted hours 24 per week. Weekend and evening availability is required.

As a Retail Assistant and Duty Manager you will focus on great store availability, lead shifts, and drive sales while delivering excellent customer service and nurturing a positive, inclusive team culture.

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Responsibilities

• Maximise profit by ensuring great availability for customers.
• Drive sales with in-store promotions and actions from the line manager.
• Follow cash handling and security policies & processes.
• Support and develop the team, delivering best customer service.
• Be hands on to lead shifts and deliver a great store.

Job description

Norfolk | Norwich - Norwich Food Warehouse (1691)

Ref 224107 Category Retail Assistant Location UNIT C HALL ROAD RETAIL PARK NORWICH NORFOLK NR4 6DH Tel: [phone] Contract type Part time Salary £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 24

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Additional Information Must be able to work weekends and evenings