Duty Manager

Iceland Foods Ltd; Tees Valley; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Store discount

Holiday entitlement

Christmas vouchers

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive culture

Job summary

Iceland Foods Ltd in Middlesbrough is seeking a committed and passionate Duty Manager to join our team as a Retail Assistant, delivering great service and store leadership. You will supervise shifts, maximise availability for customers, and uphold cash handling and store policies while helping drive sales.

The role is part-time with a £2 per hour supplement when you manage shifts. Benefits include a strong discount, holidays, vouchers, healthcare options, and clear career pathways within a

Qualifications

• Experience in a retail management or supervisory role is ideal.
• Clear communication with colleagues to deliver store tasks first time, every time.
• Plan and organise the shift using every team member.
• Provide balanced feedback to improve team performance.
• Lead the shift as a hands-on manager to deliver a great store.

Responsibilities

• Lead store shifts and manage team performance.
• Ensure high availability and customer service.
• Follow cash handling and security policies.
• Promote digital services and best-practice processes.

Skills

Retail management

Supervisory

Communication

Shift planning

Team feedback

Job description

Cleveland | Middlesbrough - Middlesbrough Food Warehouse (1662)

Ref 222971 Category Retail Assistant Location Middlesbrough Contract type Part time Salary £11.60 - £12.71 per hour (Additional £2.00 per hour whilst running the store) Company Contracted hours 16 Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business.

As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.