Duty Manager

Harvester - Poachers Cottage; Stoke-on-Trent; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible shifts

33% discount across all brands

20% discount for friends & family

Wagestream

Gym discounts

Team socials

Pension

25 days holiday

Share options

Employee helpline

Job summary

Harvester - Poachers Cottage in Stoke-on-Trent is hiring a Duty Manager to work with the General Manager and lead the team in delivering great guest experiences.

You will train and mentor the team, ensure high service standards, and help drive the restaurant's targets while creating a welcoming atmosphere.

Join a brand known for family-friendly dining, flexible shifts, and competitive benefits including staff discounts and pensions.

Qualifications

• Experience managing a team in a food-service environment.
• Proven ability to train and inspire staff.
• Strong guest service focus and communication skills.

Responsibilities

• Assist the General Manager with day-to-day operations.
• Lead and coach team to deliver high-quality food, drinks and service.
• Maintain guest satisfaction and resolve issues promptly.
• Work toward business targets and KPIs.

Skills

Management experience

Customer service

Team leadership

Job description

As Duty Manager at the Poachers Cottage - Harvester, you'll work alongside the General Manager to lead your team to success. You'll oversee all areas of the business, making sure provide guests with an experience that keeps them coming back for more.

Join us at Harvester, the nation's family favourite. Famous for our fresh rotisserie chicken, sizzling grills and unlimited salad bar, we pride ourselves on offering feel good dining for the nation. Fancy a fresh start? We want to hear from you.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Discounts on gym memberships.
• Team Socials - work hard, play hard!

On top of this, we offer a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS DUTY MANAGER YOU'LL...

• Use your management experience to be an assistant to the General Manager in the day to day running of the business.
• Train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Ensure our guests are cared for, being the host to life's memorable moments.
• Strive towards and achievebusiness targets.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary