Duty Manager

Places Leisure Group; Steyning; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health & fitness membership

Centre discounts

Employee perks and benefits

Résumé du poste

Places Leisure is seeking a Duty Manager to lead a large team, recruit and train staff, and ensure the centre runs smoothly. You will handle customer concerns, drive memberships, and prepare reports while attending meetings and representing the organisation.

A flexible approach is required, including evenings, weekends and public holidays, and you should bring supervisory experience within a leisure facility plus a valid NPLQ qualification.

Qualifications

• Experience in supervisory/management capacity within a leisure facility.
• NPLQ qualification is essential.
• Strong customer service and leadership skills.
• Willing to work evenings, weekends and public holidays.

Responsabilités

• Manage, recruit and train staff to ensure smooth centre operations.
• Deal with customer concerns and drive up memberships.
• Prepare reports and attend meetings as required.
• Represent Places Leisure and lead the team in daily activities.

Connaissances

Leadership

Customer service

Team supervision

First aid knowledge

Formation

NPLQ qualification

Description du poste

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More About Your Role

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.

You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

More About You

With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.

Benefits

It is essential that you hold a NPLQ qualification.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We Know That There's Always More We Can Do To Make You Smile, That's Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.