General Manager

Places for People; Greater London; Remote; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus 15%

Health & Fitness membership

Flexible working

Extra annual leave

Personal development

Company Pension

Healthcare cashback

Discounts & perks

Job summary

Places for People is seeking a capable leader to manage a busy leisure centre, delivering exceptional service and clean, welcoming facilities. You will drive initiatives that boost commercial value and ensure strong stakeholder engagement with the local community.

You will lead a fast-moving team, adapt to change, and prioritise customer satisfaction, balancing operations with financial performance to make a positive difference for members and the community.

Qualifications

• Evidence of decisions improving the bottom line.
• Skilled manager/coach capable of motivating reports.
• Ability to lead through change while delivering excellent customer service.

Responsibilities

• Lead a team to deliver exceptional service and maintain clean, well-presented facilities.
• Identify strategic initiatives that create real commercial value and improve key metrics.
• Engage stakeholders and ensure the local community participates in the range of sports and activities.

Skills

Leadership

People management

Customer service

Commercial acumen

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More about your role

Reporting to the Area Manager you will take responsibility for ensuring your team deliver exceptional service, well presented and clean facilities at all times. You will identify strategic initiatives that provide real commercial value and make a positive impact to the bottom line. You will also ensure that key metrics are achieved and that our key stakeholder is engaged and happy at all times.

You will be responsible for ensuring that your local community engage in a range of sports and activities by ensuring your centre offers facilities that meet their needs, in a welcoming and inclusive environment.

For more information please download our job profile available on our website.

More about you

You will be a strong leader with a commercial brain, you must be able to evidence at interview where you have taken decisions that have improved the bottom line. You will be a skilled manager/coach and be able to motivate and develop your direct reports and wider team. Our business is fast moving and ever changing and you will possess the capability to lead a team through change whilst delivering amazing customer service.

Ideally you will possess a background in leisure, alternatively we would welcome applications from candidates from a hospitality background. However more importantly to us is your ability to lead a fast moving business and maximise commercial value whilst delighting our customers.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• A bonus scheme of 15%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.