Duty Manager

Hoar Cross Hall Ltd; Stafford; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Free Parking

Pension scheme

Free meal provided daily

Complimentary spa access

Job summary

Hoar Cross Hall in Staffordshire is seeking a confident Duty Manager to lead the floor, support the team and ensure guests feel looked after throughout their stay. This hands-on role focuses on front of house and guest services, with a visible presence across the hotel.

Reporting to the Guest Experience Manager and collaborating with the Front of House Manager, you’ll maintain high standards, handle escalations, and help keep operations smooth during busy periods, including evenings and weekends.

Qualifications

• Strong communication and guest-focused service.
• Ability to manage busy shifts and lead by example.
• Calm under pressure with sound judgment.

Responsibilities

• Lead each shift and direct tasks for guest services across the hotel.
• Handle guest concerns calmly and provide practical solutions.
• Support check-in/check-out during busy periods.
• Maintain standards and ensure safety and welcoming environment.
• Carry out fire marshal duties following training and provide shift handovers.

Skills

Front of house leadership

Guest service

Team coordination

Conflict resolution

Job description

Duty Manager

Hoar Cross Hall, Staffordshire | Hiddenwell

Lead from the floor. Support your team. Make every guest experience count.

We’re looking for a confident,
approachable Duty Manager to help keep Hoar Cross Hall running smoothly and
ensure our guests feel looked after throughout their stay.

This is a hands-on role with a
focus on front of house and guest services. You’ll be a visible presence across
the hotel, supporting colleagues, coordinating departments and taking ownership
when challenges arise.

Reporting to the Guest Experience
Manager and working closely with the Front of House Manager, you’ll help
deliver high standards and memorable experiences.

What you’ll do

• Lead each shift: Giving clear direction,
  prioritise tasks and support teams across the hotel.
• Look after our guests: Handling escalated
  concerns calmly, find practical solutions and follow through.
• Support front of house: Assisting with check-in
  and check-out during busy periods.
• Keep operations moving: Responding to
  disruptions, resolve conflicts and escalated matters when further support
  is needed.
• Maintain standards: Applying company policies
  fairly and help keep the hotel safe, secure and welcoming.
• Support emergency responses: Carrying out fire
  marshal duties following the required training.
• Keep everyone informed: Completing accurate
  shift reports and thorough handovers, highlighting outstanding actions and
  guest requirements.

What you’ll bring

You’ll be comfortable taking the
lead while remaining approachable and ready to lend a hand. Clear
communication, sound judgement and strong organisation will help you manage a
busy shift.

You’ll listen carefully, stay calm
under pressure and enjoy finding solutions that support both guests and
colleagues. Above all, you’ll take pride in excellent service and see actions
through.

Our values in action

Our values guide how we work every
day:

• Integrity: Make fair decisions, keep
  accurate records and handle information discreetly.
• Excellence: Maintain high standards and
  respond promptly to guest needs.
• Teamwork: Bring departments together,
  communicate clearly and offer practical support.
• Respect: Listen with care and treat guests
  and colleagues fairly.
• Commitment: Take ownership, stay engaged and
  follow through on your promises.

Additional Information

Working Pattern:

• The role includes evenings,
  weekends and bank holidays. Occasional sleepover Duty Manager shifts may be
  required to support the operation, in line with agreed working arrangements.
• Working 5 out of 7 days per week
• 40 hours per week
• Annual Salary: £29,231.28

What We Offer

• Work in a picturesque, historic estate with a focus
  on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any
  of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our
  venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment
  with loads of development opportunities

Ready to make a difference at Hoar Cross Hall? Hiddenwell — Well
hidden. Best found.