Duty Manager

Leonardo Hotels; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Room discounts

Voucher-based recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing calendar

Training & progression paths

Job summary

Leonardo Hotels in Oxford is seeking a Duty Manager to steer daily operations, uphold service standards, and be the ambassador for our hotel and the Leonardo Hotels estate. You’ll motivate the team to create memorable stays and handle guest needs with poise.

This role involves early and late shifts, weekends, and close collaboration with HR for interviews and training. A hands-on leader who thrives in a fast-paced hospitality environment will fit well.

Qualifications

• Experience in hospitality operations or guest-facing leadership preferred.

Responsibilities

• Greet guests and motivate the team to deliver great hospitality.
• Maintain strong operational knowledge across departments.
• Assist with interviews and recruitment—it's a team effort.
• Coach and train new starters to ensure confidence in their role.
• Handle conflicts or complaints with effective problem-solving.
• Collaborate with HR to host engaging activities for the team.
• Experience in a branded hotel or restaurant is preferred.

Skills

Guest service

Team leadership

Recruitment

Interdepartmental coordination

Problem solving

HR collaboration

Job description

The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you'll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality! As a Duty Manager, you will:

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it's a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant.

This role will involve a mixture of early and late shifts, as well as weekends.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.