Duty Manager

JD GROUP; Newcastle upon Tyne; On-site; GBP 21,000 - 28,000; Full time

Job summary

JD Gyms Newcastle is seeking a proactive Duty Manager to support daily operations, uphold high standards, and ensure members enjoy a safe, welcoming experience.

Working with the management team, you will drive membership growth, revenue, and smooth club operation, while maintaining JD Gyms standards and a professional appearance. This role requires flexibility across early mornings, evenings, and weekends, and a commitment to coaching colleagues and delivering outstanding service.

Qualifications

• Leadership experience in leisure, fitness, hospitality or customer-focused environments.
• Strong commitment to delivering excellent member service and ability to coach colleagues.
• Must be qualified to at least Level 2 Gym Instructor.
• Experience contributing to membership growth and commercial performance.
• Experience supporting operational delivery, people leadership and commercial performance.

Responsibilities

• Oversee day-to-day operational running of the club, including opening/closing duties.
• Flexible working hours across mornings, evenings and weekends.
• Ensure compliance with Health and Safety policies and company procedures.
• Uphold the JD Gyms Brand Standard in all activities.
• Conduct safety checks and report defects to keep facilities safe.
• Support achievement of membership, revenue and commercial objectives.
• Identify opportunities to grow secondary revenue streams.
• Maintain high cleanliness standards and support staff in this area.
• Maintain professional appearance and uniform standards.
• Deliver outstanding member service through positive, professional interactions.
• Foster a supportive environment for colleagues and contractors.
• Undertake other duties or projects as required.
• Represent JD Gyms values in all interactions.

Skills

People leadership

Customer service

Level 2 Gym Instructor

Membership growth

Operational delivery

Education

Level 2 Gym Instructor

Job description

Role overview

As a Duty Manager, you will play an important role in supporting the day-to-day operation of the club. You will help maintain high operational standards, support colleagues and ensure members receive a safe, welcoming and positive experience during every visit. Working closely with the wider management team, you will contribute to achieving membership and commercial objectives while ensuring the club operates efficiently, safely and in line with JD Gyms standards.

Responsibilities

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required.
• Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Support the achievement of membership, revenue and commercial objectives.
• Identify and support opportunities to grow secondary revenue streams.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Support General Assistants in maintaining high cleanliness standards across all areas of the club.
• Maintain professional appearance and uniform standards across the team in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging environment for colleagues and contracted personnel.
• Undertake any other reasonable duties, projects or meetings as required.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Skills and Experience

• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service and has the ability to support, coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor
• Experience contributing to membership growth, commercial performance, local marketing initiatives and team development.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.