Duty Manager

SSP UK & Ireland; Manchester; On-site; Full time

Job summary

Join a dynamic team as a Duty Manager in a vibrant hospitality environment! This role is perfect for a motivated leader who thrives on driving excellence in customer service while fostering a culture of inclusivity and teamwork. You will be responsible for overseeing daily operations, guiding your colleagues, and ensuring a welcoming atmosphere that exceeds customer expectations. With a focus on operational efficiency and team success, this position offers a fantastic opportunity for career growth and personal development. If you are passionate about hospitality and ready to take the next step in your career, this is the role for you!

Benefits

Free parking while on shifts

75% discount on meals during shifts

Up to 50% employee discounts

20% Friends and Family discount

Access to award-winning training programs

Health and Wellbeing Support

Pension Plans

Life assurance

Share Incentives Scheme

Cycle to Work Scheme

Qualifications

• Must be 18 years or older to serve alcohol and manage specific responsibilities.
• Previous supervisory experience in hospitality or retail is required.

Responsibilities

• Lead a team in a fast-paced environment, ensuring excellent customer service.
• Oversee unit operations, including opening and closing procedures.

Skills

Customer Service Excellence

Team Leadership

Operational Efficiency

Communication Skills

Problem Solving

Education

Experience in Hospitality or Retail

Job description

Pay Rate: £12.63 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.13 per hour.

Shift pattern: Full Time, scheduled between 3 am and 12 am, including weekends.

• Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
• Due to some responsibilities within the Bar Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We're seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Free parking while on shifts.
• 75% discount on your meal while on shift.
• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
• Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
• Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
• Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
• Have previous experience working as a supervisor in hospitality or retail role.
• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
• Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.