Duty Manager - Juniper, Liverpool Airport

jobs24.co.uk; Liverpool; On-site; Full time

Job summary

Join a dynamic team as a Duty Manager, where you'll lead by example in a fast-paced environment. This role is perfect for motivated leaders passionate about customer service and operational excellence. You'll coordinate team efforts, ensure a welcoming atmosphere, and celebrate exceptional service. With opportunities for continuous growth and a supportive culture, this position offers a rewarding career path in a leading food and beverage operator. If you're ready to thrive in a challenging yet fulfilling atmosphere, this role is your next step towards success.

Benefits

Employee Discounts

Friends and Family App

Continuous Growth Programs

Health and Wellbeing Support

Flexible Scheduling

Free Meal and Parking

Qualifications

• Experience as a supervisor in hospitality or retail is essential.
• Must be 18 years or older to handle and serve alcohol.

Responsibilities

• Create a clean, welcoming atmosphere that exceeds customer expectations.
• Guide and support colleagues, ensuring a safe working environment.
• Oversee unit operations, focusing on efficiency and team success.

Skills

Leadership

Customer Service

Communication

Operational Efficiency

Team Coordination

Job description

Duty Manager Position

Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We're seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!

Responsibilities:

1. Have previous experience working as a supervisor in hospitality or retail role.
2. Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
3. Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
4. Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
5. Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
6. Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
7. Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

About SSP:

SSP is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. We are present in nearly 40 countries around the world, and we run more than 550 international, national and local owned and franchised brands across approximately 2,600 units. Our purpose is to be the best part of the journey.

Pay Rate: £12.63 per hour + £1.50 extra for hours worked between midnight and 6 am, bringing your rate of pay to £14.13 per hour. We offer additional service charge. Shift pattern: Full Time, scheduled between 3 am and 11 pm, including weekends.

Minimum Requirements:

1. Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
2. Due to some responsibilities within the Bar Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

Benefits of Joining SSP:

1. Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
2. Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
3. Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
4. Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
5. Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
6. Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
7. Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
8. Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
9. Free Meal and Parking while on shifts.