Duty Manager

Mollie's; Manchester; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Salary 30,500 GBP per year

10% Tronc

Career Pathway with paid quals

Maternity/Paternity leave

Sick pay

Wellness programme

Discounts on food & accommodation

Birthday Reward

Job summary

Mollie’s Manchester is seeking a Duty Manager to lead day-to-day operations across outlets, ensuring exceptional guest service and adherence to brand standards. You will coordinate staff, support training, and manage stock to maintain smooth service during all trading periods.

Join a fast-growing hospitality group known for thoughtful design and guest experience. The role offers competitive pay and a strong progression pathway within Mollie’s.

Qualifications

• Hospitality management experience and a passion for guest service.
• Ability to lead teams and deliver consistent brand standards.
• Strong communication and problem-solving skills.

Responsibilities

• Lead day-to-day operations of all food & beverage outlets.
• Coordinate the on-site team and ensure brand standards during shifts.
• Provide training support and manage stock control.
• Ensure smooth guest experiences and quick service recovery.

Skills

Leadership

Team coordination

Guest service

Training support

Stock control

Job description

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere.We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices.Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol. Mollie's Manchester opened its doors in late 2025. A further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry.

OUR PEOPLE

The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to.They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity.

We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go.We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s.

POSITION OVERVIEW

As Duty Manager, you’ll support the operational leadership of all food & beverage outlets across all trading periods. You’ll take ownership of day-to-day operations, team coordination, training support, service recovery, and stock control. You are the onsite lead during shifts, ensuring smooth operations, memorable guest experiences, and alignment with brand standards.

BENEFITS:

• Salary £30,500
• 10% Tronc Scheme
• Mollie’s Career Pathway programme including Paid qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Hospitality Rewards (Discounts Platform)
• Celebration Day- additional day of leave after three years of service
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday Reward