Duty Manager

Wiltshire Council; Malmesbury; Hybrid; GBP 29,064 - 31,022; Full time

Benefits offered by this job

NPLQ training support

Job summary

Wiltshire Council is seeking a Duty Manager to oversee day-to-day operations at our centre, ensuring safety and quality during opening hours. The role requires leadership to manage complex customer and facility issues and to drive a positive environment for active lifestyles.

We will support you in obtaining the National Pool Lifeguard Qualification (NPLQ) within three months through RLSS training, with a hybrid working model and on-site duties at our community-centred facilities.

Qualifications

• Act as primary point of contact ensuring a safe and well-maintained environment during operating hours.
• Demonstrate strong leadership to resolve complex customer and facility issues.
• Be proactive in supporting staff, health and safety standards and service quality.

Responsibilities

• Oversee day-to-day operations at the centre during operating hours.
• Lead and support the team to deliver positive experiences through active lifestyles.
• Address and resolve customer and facility issues promptly and effectively.

Job description

Salary: £29,064 - £31,022 per annum (plus 10% unsocial hours plus charge)

Hours per week: 37 hours

Interview date: To be confirmed following shortlisting

Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

Do you hold strong leadership skills and can confidently solve complex issues? Join our team as a Duty Manager and be a crucial part of delivering positive experiences through active lifestyles.

We're dedicated to providing services, projects, and activities that create positive experiences for a diverse range of people. Our approach is centred around sport, physical activity, and active lifestyles.

As a Duty Manager, you'll be at the heart of our centre’s day-to-day operations. Your responsibilities include acting as the primary point of contact ensuring a safe and well‑maintained environment during operating hours.

We're looking for someone who brings innovation, energy, and strong leadership skills to the table, especially when it comes to solving complex customer and facility issues.

Don't have the UK's National Pool Lifeguard Qualification (NPLQ) yet? No worries! We'll support you in obtaining it within three months through a course run by the Royal Life Saving Society (RLSS).

If you're ready to make a positive impact on our community and thrive in a dynamic role, join our team today!

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits.

Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Marc Bowden, Centre Manager, at [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.