Duty Manager

DHL Supply Chain; Luton; On-site; GBP 45,000 - 49,000; Full time

Job summary

Join a leading supply chain business as a Front of House Duty Manager at Luton Airport. In this permanent, full-time role, you'll oversee operations ensuring safety and service excellence. Benefit from competitive pay, an award-winning range of benefits, and work in a dynamic environment where every day brings new challenges.

Benefits

Free confidential 24/7 GP service

Discounts on retail and childcare

Enhanced pension scheme

24/7 employee support service

Qualifications

• Experience in managing operations and teams is needed.
• Excellent communication skills necessary.
• Desirable to have aviation experience.

Responsibilities

• Overseeing front of house operations at Luton Airport.
• Supervising safety and efficient operations.
• Implementing health and safety measures.

Skills

Communication

Independence

Aviation experience

Job description

Pay Rate: £45,000 up to £49,000
Grade: RCS L
Contract Type: Permanent (Full-Time)
Shift patterns: 6 on 3 off shift pattern which will include working earlies and lates
Location: Luton Airport - LU2 9LS

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Front of House Duty Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

• Overseeing the front of house operation within Luton Airport
• To supervise the running of a safe and efficient operation, working within clear guidelines to help achieve Operational Standards and defined outcomes for your responsibility area / shift approach.
• Have clear understanding of Objectives & KPIs applicable to your position and to your team
• Implement actions as directed to reduce or eliminate health and safety related risks
• Ensure the team applies the Safety Standards and relevant guidelines
• Support and supervise direct reports to help drive an engagement culture at the site. Mentor and support the teams to ensure that they are effective within their positions
• Liaise with suppliers based on business requirements, monitor performance and where necessary, propose improvements to line manager and implement agreed improvement actions.
  
  

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Aviation experience is desirable
• be able act independently without supervision
• Previous experience on managing an operation in needed
• Previous experience of people management is needed
• Excellent communication skills with all levels within the business

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID
• Pass a pre-employment Drug and Alcohol test
  
  
  

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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