Duty Manager

Crimson Hotels Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Crimson Hotels as a Duty Manager in our luxurious hotel in Kensington and Chelsea. This role requires you to lead the front office team, ensuring excellent guest interactions and efficient operations, in a supportive environment that offers opportunities for personal growth and career progression.

Benefits

Health & Wellbeing Cash Plan

Discount program for Hilton hotels

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Opportunities for internal career progression

Professional training and development opportunities

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

Discounts in our F&B Outlets

MyCrimson Rewards - Cashback and discount platform

Qualifications

• Clear passion for service and ability to engage with guests easily.
• Excellent verbal and written communication skills.
• Flexible to work shifts and multitask under pressure.

Responsibilities

• Lead the front office team on shift and train other employees.
• Resolve guest requests and queries to their satisfaction.
• Complete all Front Office administration tasks accurately and on time.

Skills

Communication

Multitasking

Problem-Solving

Interpersonal Skills

Job description

Here at Crimson Hotels, we know our colleagues are key to our success. That is why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for an experienced Duty Manager to join our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.

The Role

As a Duty Manager, you will lead the front office team on shift. You will need to:

• Display an approachable and caring manner and thrive on interacting with people at all levels.
• Train and assist other Front Office employees and ensure all tasks are completed correctly and on time.
• Take responsibility for resolving any requests and queries our guests might have to their maximum satisfaction.
• Promote the hotel, its bars and restaurants and all the hotel services.
• Complete all Front Office administration tasks with accuracy and on time.
• Take reservations in the absence of the reservations team.
• Liaise with all departments and communicate effectively with other teams and assist when necessary.

The Person

An ideal candidate is a person with a clear passion for service. You engage with guests easily and you are able to use your intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure with a broad smile. You will have excellent verbal and written communication skills, produce quality work and be flexible to work shifts.

Experience within a similar environment is preferable, however, we look for attitude, quality and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role.

Flexibility is required as shifts might vary as per business requirements.

The Hotel

Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation.

The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

Benefits and Perks

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F&B Outlets: Rockwell and The Rooftop
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

  Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.