Duty Manager

ArtsHub (UK) Ltd.; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A mid-sized venue in London seeks a Duty Manager to oversee visitor safety, wellbeing, and service quality. The task involves managing a team, ensuring health and safety compliance, and maintaining high operational standards. This role is perfect for individuals passionate about customer service and teamwork.

Qualifications

• Proven experience in managing customer service teams.
• Ability to work calmly under pressure.
• Good understanding of health & safety principles.

Responsibilities

• Oversee daily management of the building and staff.
• Ensure high standards are maintained in the venue.
• Act as the central point of contact for staff and visitors.

Skills

Leadership

Customer Service

Communication

Problem Solving

Organizational Skills

Education

SIA Certificate

First Aid Certificate

Tools

Microsoft Office 365

Job description

Job SummaryWe’re looking for a Duty Manager with relevant experience of similar roles in mid-sized venues.Job DescriptionThe role will oversee the safety, wellbeing and customer care of visitors and audiences, supervise casual Visitor Services Assistants, liaise with internal departments such as technical and be a point of contact for visiting companies, hirers, producers and artists.Our Visitor Services team is responsible for the day to day running of our visitor facing operations and ensuring a good standard of customer care and…

Job Summary

We’re looking for a Duty Manager with relevant experience of similar roles in mid-sized venues.

Job SummaryWe’re looking for a Duty Manager with relevant experience of similar roles in mid-sized venues.Job DescriptionThe role will oversee the safety, wellbeing and customer care of visitors and audiences, supervise casual Visitor Services Assistants, liaise with internal departments such as technical and be a point of contact for visiting companies, hirers, producers and artists.Our Visitor Services team is responsible for the day to day running of our visitor facing operations and ensuring a good standard of customer care and…

Job Summary

We’re looking for a Duty Manager with relevant experience of similar roles in mid-sized venues.

Job Description

The role will oversee the safety, wellbeing and customer care of visitors and audiences, supervise casual Visitor Services Assistants, liaise with internal departments such as technical and be a point of contact for visiting companies, hirers, producers and artists.

Our Visitor Services team is responsible for the day to day running of our visitor facing operations and ensuring a good standard of customer care and Health & Safety.

This role is a great opportunity for someone who loves working with a broad range of people and communities and is enthusiastic about delivering excellent customer service.

artsdepot is committed to encouraging diversity and eliminating discrimination. Our aim is that our workforce will be truly representative of all sections of society and that each individual feels respected and able to give their best.

As part of our commitment to developing our workforce to be reflective of our communities we are particularly encouraging of applications from individuals who are ethnically diverse, disabled, LGBTQI and from lower socio-economic backgrounds. artsdepot is a Disability Confident employer.

Job Requirements

An experienced leader of customer services teams, you will be confident inleading diverse teams, preferably working within mid-scale venues.

Proven experience in managing people.

A diplomat who can diffuse difficult situations with a calm positive approachusing a range of communication styles.

Good understanding of health & safety principles and requirements.

Holds a valid SIA certificate (or a willingness to obtain one during probation at artsdepot’s expense).

Holds a valid first aid certificate (or a willingness to obtain one at artsdepot’s expense).

Ability to provide high quality customer service.

Good communication and interpersonal skills.

Proactive with excellent organisational skills.

Proven ability to analyse situations and solve problems.

Ability to work calmly under pressure and prioritise issues.

Excellent time management skills including punctuality.

Good office administrative and IT skills, including experience of using Microsoft Office 365.

Job Responsibilities

Oversee the daily general management of the building and take responsibility for opening and closing of the venue.

Be responsible for the presentation of the premises ensuring that high standards are always maintained.

Raise maintenance issues through appropriate channels and liaise with suppliersdirectly when required, to ensure the venue continues to run smoothly.

Take a proactive approach to resolving issues. Follow up so that ongoing issuesare fixed permanently.

Be a visible presence in the venue, present on the floor at most times and be available for staff and visitors.

Act as the central point of contact, delegating tasks and remaining calm under pressure across a busy site.

Organise, lead, and attend pre-event briefings with the Visitor Services Assistants and ensure that they offer a good customer service.

Oversee stewarding positions, merchandise retail points, and undertake other duties at the venue and occasionally at other locations.

Contact for more info : [e-mail]

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