Soft Services Duty Manager

ABM UK; Bracknell; On-site; GBP 35,000 - 45,000; Full time

Job summary

ABM UK is seeking a Soft Services Duty Manager to oversee operations at The Lexicon Shopping Centre. This role involves team leadership across cleaning, waste management, and security services, with a focus on customer satisfaction and compliance. Ideal candidates will have prior experience in facilities management, strong leadership abilities, and a commitment to maintaining high standards in service delivery.

Benefits

24/7 GP access for you and family

Mental Health support

Get Fit Programme

Cycle to work scheme

Employee perks including discounts and cashback

Qualifications

• Proven experience in supervisory or managerial role within facilities management, retail operations, or customer service-focused environments.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and manage a multi-functional team, ensuring service delivery and customer satisfaction.
• Oversee compliance with health and safety regulations and conduct audits.
• Manage staffing levels, schedules, and expenses effectively.

Skills

Leadership

Customer Service

Compliance Management

Team Development

Operational Oversight

Education

Experience in facilities management

Strong understanding of health and safety regulations

Job description

Soft Services Duty Manager

1 month ago Be among the first 25 applicants

LOCATION: The Lexicon Shopping Centre

SHIFT PATTERN: 4 days on 2 days off, 42 hours per week

SALARY: Competitive

Purpose:

LOCATION: The Lexicon Shopping Centre

SHIFT PATTERN: 4 days on 2 days off, 42 hours per week

SALARY: Competitive

Purpose:

The Site Services Duty Manager is responsible for overseeing the day-to-day operations of the cleaning, waste management, and security teams, ensuring the delivery of high standards in service, safety, and customer experience. This role involves operational oversight, compliance management, continuous service improvement, and cost-effectiveness.

Key Responsibilities:

Team Leadership and Development:

• Lead and manage a multi-functional team, including cleaning, waste management, and security personnel.
• Provide training, coaching, and development opportunities to staff.
• Foster a positive and collaborative team culture.
• Customer Service:
• Maintain a strong focus on customer satisfaction and guest experience.
• Handle customer inquiries and complaints effectively.
• Implement improvements based on customer feedback.
• Operational Oversight:
• Ensure the effective delivery of cleaning, waste management, and security services across the site.
• Monitor and maintain high standards of hygiene, cleanliness, and safety.
• Coordinate with other departments to ensure seamless operations.
  
  

Compliance and Safety:

• Ensure adherence to health and safety regulations, company policies, and industry standards.
• Conduct regular audits and inspections to maintain compliance.
• Address and resolve any compliance issues promptly.
• Resource and Budget Management:
• Manage staffing levels, schedules, and resource allocation efficiently.
• Monitor and control costs across all service areas.
• Identify opportunities for cost savings and operational efficiencies.
• Incident and Crisis Management:
• Oversee site-wide incident response and emergency procedures.
• Coordinate with relevant teams during emergencies to ensure safety and continuity.
• Review and update emergency response plans regularly.
  
  

Qualifications and Experience:

• Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments.
• Strong leadership and team management skills, with the ability to motivate and develop diverse teams.
• Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience.
• Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders.
• Solid understanding of health and safety regulations, compliance requirements, and industry best practices.
• Experience in resource allocation to optimize operational efficiency.
• Flexibility to work various shifts, including weekends and public holidays.
  
  
  

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis
  
  

For more information about ABM's benefits, visit our careers page

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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