Duty Manager

Nobu Hotel London Portman Square; Greater London; On-site; GBP 38,700 - 47,300; Full time

Benefits offered by this job

£1000 Refer a Friend Scheme

Discounted overnight stays

Discounted Pilates classes

Up to 33 holiday days

Life Assurance Scheme

Cycle to Work Scheme

Free meals while on duty

Job summary

A luxury hotel in London seeks a Duty Manager to ensure seamless daily operations. You will be the primary point of contact for guests while leading and motivating the team. The ideal candidate has at least one year of experience in a similar role and is proficient in OPERA or similar systems. The hotel offers competitive benefits, including referral bonuses, discounted stays, and wellness initiatives, making it an exciting opportunity for passionate hospitality professionals.

Qualifications

• At least one year’s experience as a Duty Manager in a luxury hotel.
• Ability to use OPERA or similar reservation systems.
• Calm and proactive approach for effective conflict resolution.

Responsibilities

• Oversee daily hotel operations alongside the management team.
• Act as the primary contact for guests and stakeholders.
• Monitor budgets and motivate the team to meet goals.
• Review guest feedback and follow up for service enhancement.
• Mentor and develop the team while exemplifying professionalism.
• Handle escalated queries or complaints effectively.

Skills

Leadership

Clear communication

Multitasking

Problem-solving

Tools

OPERA reservation system

Job description

Job Ref: NOB2602

Branch: Nobu Hotel London Portman Square

Location: London Portman Square, West London

Salary/Benefits: Up to £43,000 including rooms service charge and benefits

Contract type: Permanent

Hours: Full Time

Shift pattern: 4 on / 4 off

Hours per week: 42 hours per week

Posted date: 18/03/2026

Closing date: 20/04/2026

As a Duty Manager, you will play a pivotal role in ensuring the seamless operation of the hotel each day. Acting as Manager on Duty, you will be the first point of contact for guest enquiries and operational needs, while supporting and guiding the wider team. With a balance of leadership, attention to detail and forward thinking, you will uphold Nobu’s standards of luxury, warmth and crafted hospitality.

Responsibilities

• Oversee the smooth daily running of all hotel departments alongside the management team
• Act as the primary point of contact for guests, colleagues and stakeholders during your shift
• Monitor budgets and targets, motivating the team to achieve and exceed departmental goals
• Ensure guest profiles, room allocations and VIP preparations are accurate and timely
• Review guest feedback and lead follow ups to continually enhance the guest experience
• Mentor and develop the team, leading by example with professionalism and care
• Handle escalated queries or complaints, resolving them with discretion and confidence
• Communicate effectively with all departments to ensure seamless operations
• Uphold company and statutory standards, ensuring the safety and wellbeing of guests and colleagues
• Embody Nobu values of Family, Crafted, Smile and Kokoro in all aspects of your role

What We’re Looking For

You bring at least one year’s experience as a Duty Manager in a similar sized luxury hotel. You are confident using OPERA or similar reservation systems and thrive in a role where multitasking, clear communication and leadership are key. With a calm and proactive approach, you inspire those around you, resolve challenges with ease, and ensure every guest leaves with a memorable Nobu experience.

Benefits of Joining Our Team

• £1000 Refer a Friend Scheme
• Two hotel wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Mental Health First Aiders within the team and access to Hospitality Action
• Up to 33 holiday days through length of service (25 days for 4 on 4 off)
• Life Assurance Scheme
• Cycle to Work Scheme and Season Ticket Loan
• Discounts on all food and beverage
• Free meals and refreshments while on duty
• Wellness initiatives and flu vaccinations

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before.

Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.