Duty Manager

Hotel Indigo - Reception; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Daily food allowance

Company pension scheme

Holidays

Employee assistance programme

Counselling sessions

Discounted stays at other properties

Refer a friend scheme

Job summary

Criterion Hospitality in London’s West End is seeking a dedicated Duty Manager (Guest Service Manager) to support Front Office operations across our portfolio of four hotels. You will assist the Front Office Manager, lead by example, and drive a proactive, guest‑centric lobby presence with a passion for delivering outstanding service.

The role requires hands‑on leadership, strong people management, and excellent communication in a busy hotel environment.

Qualifications

• Previous experience as a Guest Service Manager or similar role in a hotel.
• Excellent detailed knowledge of Front Office operations.
• Hands-on leadership to motivate, train and inspire the front office team.
• You must have excellent man management skills be confident, have presence, have a passion for service delivery and enjoy working in a busy environment.
• With a can-do attitude, excellent communication skills and being hands on where need be with your team.

Responsibilities

• Assist the Front Office Manager in successfully administering and executing all front office operations daily.
• Showcase excellent leadership and interpersonal skills.
• Responsible for proactive lobby management and a passionate approach to exceptional customer service.

Skills

Front Office operations

Guest service management

Leadership

Communication skills

People management

Job description

An exceptional opportunity has arisen for a passionate Duty Manager to be part of the Team at Criterion Hospitality.

As Guest Service Manager you will:

Assist the Front Office Manager in successfully administering and executing all front office operations daily. You will showcase excellent leadership and interpersonal skills. You will be responsible for proactive lobby management as well as a consistent, passionate approach to exceptional customer service.

About The company

We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

Four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Guest Service Manager.

What are we looking for?

• Previous experience as a Guest Service Manager or similar role in a hotel
• Excellent detailed knowledge of Front Office operations
• Who plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• You must have excellent man management skills be confident, have presence, have a passion for service delivery and enjoy working in a busy environment.
• With a can-do attitude, excellent communication skills and being hands on where need be with your team.

What we offer you:

• Daily food allowance (non-contractual) for days worked
• Company pension scheme
• Holidays
• Employee assistance program and counselling sessions (including close family members)
• Discounted stays at other properties
• Refer a friend scheme

Join Our Company!

You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us.