Executive Head Housekeeper

Millennium & Copthorne Hotels; Greater London; On-site; GBP 52,000 - 78,000; Full time

Benefits offered by this job

HOD Bonus Scheme

Wellbeing events

Training and development

Pension Salary Sacrifice Scheme

Career development and salary reviews

Season Ticket Loan

Volunteer Days

Complimentary meals

Length of Service holiday

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Job summary

The Chelsea Harbour Hotel is seeking an Executive Head Housekeeper to oversee the housekeeping operation and contribute to the overall guest experience. This role requires strong attention to detail, a passion for service excellence, and the ability to create memorable, personalised guest moments while maintaining the highest operational standards.

Lead and develop the housekeeping team, manage staffing, payroll, training, and performance reviews, and ensure compliance with health and safety

Qualifications

• Excellent multitasking and leadership abilities.
• Experience managing housekeeping operations in large hotel environments.
• Knowledge of Opera PMS, health & safety, and large hotel operations.
• Experience supporting refurbishments or renovation projects.
• Strong communication, guest service, and leadership skills.

Responsibilities

• Lead and develop the catering/housekeeping team to deliver high service standards.
• Manage staffing levels, rotas, payroll inputs, recruitment, training, and performance reviews.
• Oversee day-to-day operations including linen, stock control, equipment, uniforms, and VIP room checks.
• Ensure health & safety, COSHH compliance, and mandatory training completion.
• Control costs, reduce wastage, and identify opportunities to improve departmental efficiency and profitability.

Skills

Multitasking

Operational leadership

Opera knowledge

refurbishments experience

Communication & guest service

Calm under pressure

Flexible

Tools

Opera PMS

Job description

The Chelsea Harbour Hotel is seeking a dynamic and energetic Executive Head Housekeeper to oversee the housekeeping operation and contribute to the overall guest experience. This role requires strong attention to detail, a passion for service excellence, and the ability to create memorable, personalised guest moments while maintaining the highest operational standards.

You will be responsible for:

• Lead and develop the catering/housekeeping team to deliver consistently high service standards in line with Chelsea Harbour brand values
• Manage staffing levels, rotas, payroll inputs, recruitment, training, and performance reviews
• Oversee day‑to‑day operations, including linen, stock control, equipment, uniforms, and VIP room checks
• Ensure health & safety, COSHH compliance, and completion of all mandatory training
• Control costs, reduce wastage, and identify opportunities to improve departmental efficiency and profitability

As an Executive Head Housekeeper the essential skills required:

• Ability to multitask
• Capacity to proactively manage housekeeping operations
• Knowledge of Opera, H&S, large hotel operations
• Experience supporting refurbishments or renovation projects
• Skill in communication, guest service and leadership
• Personable, Approachable, Calm under pressure
• Flexible

We offer abenefits packageincluding:

• HOD Bonus Scheme
• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry

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