Duty Manager

BERKSHIRE, BUCKINGHAMSHIRE AND OXFORDSHIRE WILDLIFE TRUST; Bulbourne; Sur place; GBP 26 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Generous annual leave

Birthday leave

Salary exchange pension

Flexible working

Learning & Development

Wellbeing programme

EV scheme

Staff networking

Résumé du poste

BERKSHIRE, BUCKINGHAMSHIRE AND OXFORDSHIRE WILDLIFE TRUST is seeking a part-time Duty Manager at College Lake Nature Reserve to lead visitor experiences, oversee opening/closing, and coordinate staff and volunteers. The role supports retail, interpretation and engagement initiatives, with a focus on high-quality customer service.

The position offers 14 hours per week on a 3-week rota, with 1 in 3 weekends and some bank holidays.

Qualifications

• Experience dealing with the public and volunteers in diverse situations.
• Excellent organisational skills and ability to work under pressure.
• Ability to handle cash accurately; training provided for safety certifications.

Responsabilités

• Provide a positive visitor experience with excellent customer service and handle issues professionally.
• Open and close the Visitor Centre.
• Coordinate staff and volunteers during shifts to respond to changing circumstances.
• Contribute to Visitor Centre objectives through retail, interpretation, trails, marketing and engagement activities.

Connaissances

Customer service

Organisation

Cash handling

Food safety Level 2

First Aid at Work

Fire Marshal training

Description du poste

Duty Manager

College Lake Nature Reserve

Upper Icknield Way, Bulbourne, Tring, Buckinghamshire, HP23 5QG

Duty Manager

Salary: £10,500.75 (pro rata) per annum (£14.42 per hour, FTE £26,251.68)

Contract: Permanent

Hours:14 hours per week, worked as 2 days per week, on a 3-week rota basis. The postholder will work 1 in 3 weekends, and occasional bank holidays. College Lake is currently open Tuesday to Sunday, and closed on a Monday, except for bank holidays.

Based: College Lake Visitor Centre, Tring, England

The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.

The Duty Manager will support the vision by providing a positive experience to visitors of College Lake and increasing the engagement of people with nature.

The centre provides information and learning on the reserve, conservation activities and wildlife, guided walks, a café and shop. Activities are supported by a team of volunteers.

What you’ll be doing

• Providing a positive experience for visitors to the centre – excellent customer service, handling any issues in a professional manner
• Opening and closing the centre
• Coordinating staff and volunteers during the shift to adapt and respond to changing circumstances as required
• Contributing towards the Visitor Centre objectives through activities such as retail management, development of interpretation and trails, marketing and visitor engagement development.

What we’re looking for

• Ability to deal with the public, and volunteers in a friendly and professional manner in a variety of situations
• Excellent organisational skills and ability to work under pressure
• Ability to handle cash accurately, and complete Level 2 Food Safety certification, First Aid at Work, and Fire Marshal training (training provided)

The Berks, Bucks & Oxon Wildlife Trust is committed to equal opportunities and maintaining a safe and secure environment for all children and young people. Therefore, the successful applicant for this position will be subject to pre-employment checks including an enhanced Disclosure and Barring Service (DBS) check. Please note, it is an offence to apply for this position if barred from engaging in regulated activity relevant to children.

For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you’ll also receive

• Generous annual leave entitlement with paid birthday leave, balance days, urgent personal business leave and generous occupational sick pay
• Enhanced maternity, paternity, and family-friendly policies
• Flexible working to achieve work-life balance
• Salary exchange pension with generous employer contribution
• Learning & Development Programme for all
• Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access, discounts and trade YuCoin points for gift cards
• Salary sacrifice Cycle scheme & Electric Vehicle scheme
• Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support, mentoring and personal development

We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.

Berkshire, Buckinghamshire & Oxfordshire Wildlife Trust, Compass House: 1 Farmoor Court, Farmoor, Oxford, OX2 9LU

Registered Charity No. 204330 www.bbowt.org.uk

Job description, Benefits summary and T&Cs

• Duty Manager CL job description Oct26.pdf (106.31 KB)
• Benefits summary July 2026 (217.47 KB)
• Terms & Conditions of Employment 2026-27 (136.11 KB)