Duty Manager

Birmingham Community Leisure Trust; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

Birmingham Community Leisure Trust is seeking a Duty Manager to oversee the safe, welcoming operation of our local leisure centre. You will lead teams across activities, ensure high service standards, and support a culture of safety and continuous improvement.

You will monitor daily operations, respond to incidents, ensure compliance with health and safety, and help deliver outstanding customer experiences for visitors of all ages.

Qualifications

• Experience in a supervisory or management role within leisure, hospitality, sport or customer-focused environments.
• Strong leadership and communication skills with the ability to develop colleagues and build trust.
• Calm, confident approach to managing challenging situations and emergencies; strong time management.

Responsibilities

• Manage the day-to-day operation of the leisure facility, ensuring activities are delivered safely and to a consistently high standard
• Lead, motivate and support operational colleagues, ensuring effective deployment to meet the daily programme
• Monitor the facility throughout the day, responding proactively to operational, customer service and safety requirements
• Take control of incidents, accidents and emergency situations, ensuring the appropriate procedures are followed
• Maintain compliance with health and safety legislation, site procedures and company policies, including risk assessments and safe systems of work
• Support excellent customer experiences by maintaining high standards of cleanliness, presentation and service across the centre

Skills

Leadership

Communication

Customer-focused

Time management

Safety compliance

Job description

Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As Duty Manager, you'll play a key role in ensuring the safe, effective and welcoming operation of the leisure centre. Leading colleagues across a range of activities, you'll help create positive experiences for customers while supporting a culture of safety, trust and continuous improvement. Your work has purpose, helping people of all ages stay active, healthy and connected while making a positive impact on communities and contributing to a better future.

What you'll do as a Duty Manager

• Manage the day-to-day operation of the leisure facility, ensuring activities are delivered safely and to a consistently high standard


• Lead, motivate and support operational colleagues, ensuring effective deployment to meet the daily programme


• Monitor the facility throughout the day, responding proactively to operational, customer service and safety requirements


• Take control of incidents, accidents and emergency situations, ensuring the appropriate procedures are followed


• Maintain compliance with health and safety legislation, site procedures and company policies, including risk assessments and safe systems of work


• Support excellent customer experiences by maintaining high standards of cleanliness, presentation and service across the centre

Experience in a supervisory or management role within a leisure, hospitality, sport or customer-focused environment

• Strong leadership and communication skills, with the ability to build trust and develop colleagues


• A calm and confident approach when managing challenging situations and emergencies


• A strong understanding of health and safety responsibilities and the importance of compliance


• Organised and proactive, with excellent time management skills and a commitment to delivering high standards