Dutch speaking Customer Service Administrator

Language Matters Recruitment Consultants Ltd; Remote; GBP 25,000; Full time

Job summary

An international recruitment consultancy is seeking a Dutch speaking Customer Service Administrator to provide outstanding support to customers. This remote role involves handling customer inquiries via phone and email, resolving issues, and logging information accurately. The ideal candidate will be fluent in both Dutch and English, have prior customer service experience, and possess strong communication skills. This temporary position lasts until February 2026 and includes travel reimbursement for equipment pickup.

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service roles is essential.
• Demonstrated ability to handle challenging customer interactions.

Responsibilities

• Handling inbound customer enquiries via telephone and email.
• Taking ownership of issues and ensuring customer satisfaction.
• Logging and processing call information in the system.

Skills

Fluent in Dutch

Fluent in English

Excellent listening and communication skills

Customer-oriented attitude

Ability to remain calm under pressure

Patience and compassion

Team player

Job description

If you are a Dutch speaker, apply below for this exciting new role! On behalf of an international client we are looking for a Dutch speaking Customer Service Administrator to join their team. You can work fully remote and will be providing an outstanding customer experience to Dutch speaking customers.

Your responsibilities will include:

• Handling inbound customer enquiries across various channels, including telephone and email
• Taking ownership of an issue and following it through to a solution where the customer is satisfied
• Logging and processing call information on the system

About you:

The ideal candidate will be a reliable, customer‑oriented individual who has a positive can‑do attitude with excellent Dutch language skills. Travel expenses will be paid for to travel to the Daventry office to pick up work equipment; you can work fully remotely for the duration of the temporary contract afterwards. The project is expected to last until February 2026.

Profile:

• Required to be fluent in Dutch and English, both written and spoken
• Previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist, Customer Care Coordinator or Administrator
• Able to demonstrate patience and compassion to customers
• Have the ability to remain calm and professional in difficult and challenging situations
• Excellent listening and communication skills
• Team player who enjoys interacting with people

To apply, please send your CV in English and in Word format to Alvaro.

languagematters is acting as an employment business in relation to this vacancy.