Due Diligence & Customer Monitoring Analyst

SaltPay; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking an Onboarding and Ongoing Monitoring Analyst to enhance the onboarding experience for new members. This role is crucial in managing financial crime due diligence and ensuring compliance with AML regulations. You will thrive in a fast-paced environment, conducting KYC and KYB checks, analyzing data for trends, and collaborating with internal stakeholders. If you are passionate about making a difference and enjoy tackling challenges, this opportunity offers a platform to grow and contribute to a dynamic team focused on preventing financial crime while supporting small businesses in Europe.

Benefits

Health and mental support through GymPass

Extended maternity and paternity leave

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days Annual Leave (+ Bank Holidays)

Office snacks every day

Friendly office environment in Central London

Qualifications

• 1+ years experience in onboarding analyst roles in payments or banking.
• Strong data analysis skills with SQL and excellent communication abilities.

Responsibilities

• Review new member applications and conduct KYC / KYB checks.
• Draft Enhanced Due Diligence reports and manage stakeholder expectations.
• Analyze data trends and suggest process improvements.

Skills

KYC / KYB due diligence

Fraud and financial risk screening

Data analysis

Communication skills

Organizational skills

Stakeholder management

Education

AML qualification (ICA or ACAMS)

Understanding of card acquiring and business banking

Tools

SQL

Job description

About Teya
Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.

Job Description

As an Onboarding and Ongoing Monitoring Analyst, you will play a critical role in providing the best onboarding experience to our new members. The due diligence and customer monitoring Team manages both financial crime due diligence as well as other relevant due diligence processes to mitigate fraud and financial risk at the onboarding stage.

The team prides itself on conducting KYC / KYB due diligence checks whilst upholding Teya’s stringent onboarding requirements to ensure Teya maintains compliance with AML regulation to actively support Teya’s commitment to prevent financial crime.

You will be used to working in a fast-paced environment and thrive upon challenge and be flexible to working extended hours subject to business needs.

Key Areas of Focus:

• Experience in customer onboarding, including KYC / KYB due diligence as well as fraud and financial risk screening, and assessing risk of merchants at application stage.
• Experience reviewing PEP, Sanction, and adverse media screening alerts.
• Experience reviewing KYC / KYB documentation, checking its authenticity, and making appropriate risk-based decisions.
• Experience dealing with escalations and complex cases.
• Experience drafting detailed internal Enhanced Due Diligence reports.
• Demonstrated ability to work to and achieve SLA’s and KPI’s.
• Experience working with several different digital verification companies.
• Confident in suggesting potential improvements and efficiencies to processes to your team leader.
• Strong data analytics skills to interrogate data and make data-driven decisions.

What You'll Be Doing:

• Merchant Onboarding: Review new member applications, completing the required KYC / KYB due diligence checks to the required standard whilst achieving onboarding SLAs, and performing fraud and other financial risk screening and risk assessment.
• AML Screening: Review alerts of potential Sanction, PEP and Adverse media matches and determine if they are true matches or false positives.
• Enhanced Due Diligence: Drafting internal Enhanced Due Diligence reports to share with the second line teams for review.
• Trend Analysis: Proactively analyse data on identified trends and suggest potential new controls to the team leader.
• Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams with the need to achieve compliance with company policy and regulation.
• Performance Management: Achieve departmental SLA’s for reviewing cases as well as personal KPI’s.
• Collaborative Communication: Build strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoring risk management.
• Process & System Optimisation: Be proactive in suggesting potential areas of improvement and optimisation to the leader.
• Reporting: Produce relevant reports as required.
• Horizon Scanning: Keep abreast of upcoming regulation changes and assess how it may impact upon departmental tasks.
• Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA’s.

Qualifications

What We're Looking For:

• Preferably 1 year of experience working in Onboarding analyst roles in payments and/or business banking.
• Ideally hold an AML qualification such as ICA or ACAMS or equivalent.
• An understanding of the card acquiring and business banking space.
• Knowledge of both the UK and EU AML regulations.
• Strong data analysis skills with the ability to extract insights using SQL.
• Excellent communication and teamwork skills.
• Highly organized with strong attention to detail.
• Highly motivated and enthusiastic individual who thrives working in a fast-paced environment.
• Excellent written and verbal communication skills and confidence in speaking to various internal and external stakeholders.
• Flexibility to work outside of standard business hours.

The Perks

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness, and nutrition apps.
• Extended and improved maternity and paternity leave choices, giving employees more flexibility and support.
• Cycle-to-Work Scheme.
• Health and Life Insurance.
• Pension Scheme.
• 25 days of Annual Leave (+ Bank Holidays).
• Office snacks every day.
• Friendly, comfortable, and informal office environment in Central London.

Teya is for forward-thinkers and change-makers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build high-performing teams, we’re always looking for people with diverse backgrounds and experiences to join us.